Network Operations Engineer — 24x7 Shifts

Singtel Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Singtel is hiring for a Tier 2 technical support role focused on enterprise network services in Singapore. You will handle complex incidents, provide troubleshooting, and be a key escalation point for internal operations and customers.

Join a global team, collaborate with vendors, and participate in 24x7 shifts to ensure continuous service availability and customer satisfaction. A relevant IT degree is required.

Qualifications

• Diploma or Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline.
• Experience in network operations, technical support, or incident management is preferred.
• Experience supporting enterprise networking environments and customer-facing technical operations will be an advantage.
• Knowledge of IP networking fundamentals and enterprise network technologies.
• Understanding of incident lifecycle management, root cause analysis, and service restoration practices.

Responsibilities

• Provide Tier 2 technical support for enterprise network services within agreed service levels.
• Perform incident investigation, troubleshooting, RCA, and timely resolutions for network issues.
• Serve as a technical escalation point for internal teams, Global Corporate customers, and stakeholders.
• Escalate unresolved issues to Tier 3 with complete analysis and documentation.
• Coordinate with regions, vendors, and partners to maintain service availability and excellence.
• Maintain accurate incident records and technical documentation for improvement.

Skills

Rotating 24x7 shift

IP networking fundamentals

Network troubleshooting

Incident management

CPE knowledge (routers & switches)

Vendor networking equipment (Cisco/Jun

ITSM processes

Customer-facing operations

Education

Diploma or Bachelor's degree in Computer Science/IT/CE/Telecommunications

Job description

Singtel is hiring for a Tier 2 technical support role focused on enterprise network services in Singapore. You will handle complex incidents, provide troubleshooting, and be a key escalation point for internal operations and customers.

Join a global team, collaborate with vendors, and participate in 24x7 shifts to ensure continuous service availability and customer satisfaction. A relevant IT degree is required.