Network Security Engineer #ISW

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Technical Support role. Responsibilities include providing technical support via multiple channels, diagnosing issues, and managing customer requirements. Candidates must be adaptable to rotating shifts and committed to continuous learning in the IT security field.

Responsibilities

• Provide technical support to customers via phone, chat, and email.
• Diagnose faults and troubleshoot technical issues.
• Coordinate with other technical support team members.

Job description

Responsibilities:

• Provide technical support to customers via Phone, Chat, Email and onsite support
• Support handling will be 7x24 and rotating shift is required
• Diagnose faults and troubleshoot technical issues
• Communicate complex technical concepts in layperson’s terms
• Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
• Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
• Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends.
• Any other ad-hoc duties as required or assigned
• Continuous Learning in IT industry, particularly new security products and solutions.
• Any other ad hoc duties as assigned by the supervisors.

Interested applicants, please email your resume to Surin Su Sandar Win

Email: [e-mail]

CEI Reg No: R23117721

EA Licence No: 99C4599

Recruit Express Pte Ltd