Museum Front Desk Lead: Visitor Experience & Ticketing

National University of Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An educational institution in Singapore is seeking a customer service representative to assist visitors with ticketing and inquiries. The role involves providing friendly assistance, managing crowd flow, and delivering excellent service. Ideal candidates should have customer service experience, GCE ‘N’ / ‘O’ Level or ITE certification, and be bilingual in English and Mandarin. The position requires working on weekends and public holidays as part of a duty roster, and preferred skills include basic PC knowledge and familiarity with ticketing systems.

Qualifications

• Friendly, approachable, and able to interact confidently with visitors.
• Comfortable working in a fast-paced environment.
• Good team player with a positive attitude.

Responsibilities

• Provide friendly assistance to visitors and handle enquiries.
• Execute ticketing and cashiering duties.
• Manage queues and crowd flow during peak periods.

Skills

Customer service experience

Bilingual in English and Mandarin

Basic PC skills

Ability to manage peak crowd situations

Education

GCE ‘N’ / ‘O’ Level or ITE certification

Tools

Ticketing or point-of-sale systems

Job description

An educational institution in Singapore is seeking a customer service representative to assist visitors with ticketing and inquiries. The role involves providing friendly assistance, managing crowd flow, and delivering excellent service. Ideal candidates should have customer service experience, GCE ‘N’ / ‘O’ Level or ITE certification, and be bilingual in English and Mandarin. The position requires working on weekends and public holidays as part of a duty roster, and preferred skills include basic PC knowledge and familiarity with ticketing systems.