Multi-Modal Freight Ops Supervisor

Hatch Asia Consulting Pte Ltd; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Hatch Asia Consulting Pte Ltd is seeking an Operations Supervisor to oversee end-to-end freight forwarding and logistics activities across ocean, air, rail, barge, and road transport. The role holds delegated authority to lead the department in the Operations Manager’s absence.

You will supervise and develop a team, ensure on-time progress, and drive reporting, billing, and KPI reviews to improve efficiency and service levels. Knowledge of multi-modal operations is essential.

Formación

• 5-7 years of hands-on experience in freight forwarding and logistics.
• 2-3 years in a supervisory or team lead role.
• Experience across multi-modal transport (ocean, air, barge, rail, land) required.
• Dry docking operations and cruise logistics experience is an added advantage.
• Ability to supervise, mentor, and develop operations staff.

Responsabilidades

• Supervise full shipment lifecycle across ocean, air, barge, rail, and road transport modes.
• Ensure all jobs progress without delay.
• Enforce SOPs and daily email hygiene, documentation standards.
• Acknowledge and respond to client emails within 24 hours; address urgent matters immediately.
• Review customer communication for completeness and required information.
• Oversee invoicing: non-project invoices within 4 working days; project invoices within 7 days of job completion.
• Verify billing inputs (PO, job ref, costs, supporting docs) are captured early and accurately.
• Review supplier invoices and flag discrepancies promptly.
• Coordinate quotation process with standard company terms and clauses.
• Enforce RFQ timelines and accuracy in submission.
• Prepare daily, weekly, and monthly operational reports and KPI dashboards.
• Present operational performance data to the Operations Manager and participate in reviews.
• Assign and reassign daily tasks among Operations Executives.

Conocimientos

Freight forwarding

Logistics operations

Team leadership

Analytical skills

Troubleshooting

Communication

Descripción del empleo

Hatch Asia Consulting Pte Ltd is seeking an Operations Supervisor to oversee end-to-end freight forwarding and logistics activities across ocean, air, rail, barge, and road transport. The role holds delegated authority to lead the department in the Operations Manager’s absence.

You will supervise and develop a team, ensure on-time progress, and drive reporting, billing, and KPI reviews to improve efficiency and service levels. Knowledge of multi-modal operations is essential.