Multimodal Logistics Operations Lead

HATCH ASIA CONSULTING PTE. LTD.; Singapore; Presencial; SGD 65.000 - 90.000; Jornada completa

Descripción de la vacante

HATCH ASIA CONSULTING PTE. LTD. is seeking an Operations Supervisor to support the Operations Manager in overseeing end-to-end freight forwarding activities across ocean, air, rail, barge, and road transport in Singapore.

The role carries delegated authority to lead the department in the manager's absence and to drive daily operations with a focus on timeliness and accuracy. Key duties include supervising shipment lifecycles, ensuring 24-hour email responsiveness, managing invoicing timelines,

Formación

• 5–7 years hands-on freight forwarding and logistics operations experience.
• 2–3 years in a supervisory or team lead role.
• Experience across ocean, air, barge, rail and road transport.
• Demonstrated ability to supervise, mentor and develop operations staff.
• Strong analytical and trouble shooting abilities.
• Professional attitude, integrity, accountability and ability to work under pressure.
• Flexibility to work outside standard hours during peak periods.

Responsabilidades

• Supervise full shipment lifecycle across ocean, air, barge, rail and road transport modes.
• Ensure all jobs progress without delay.
• Monitor and enforce compliance with SOPs including email hygiene and documentation standards.
• Ensure client emails are acknowledged and responded to within 24 hours, urgent matters addressed immediately.
• Review customer communication for completeness and mandatory information.
• Oversee invoicing, non-project invoices within 4 working days and project invoices within 7 days of job completion.
• Verify that billing inputs (PO, job ref, costs, supporting docs) are captured early and accurately.
• Review supplier invoices and flag discrepancies promptly.
• Coordinate the quotation process with standard company terms and clauses.
• Enforce RFQ timelines and accuracy in submission.
• Prepare daily, weekly and monthly operational reports including shipment status, billing status, exception logs and KPI dashboards.
• Present operational performance data to the Operations Manager and support reviews.
• Assign and reassign daily tasks among Operations Executives.

Conocimientos

Freight forwarding

Logistics operations

Supervisory leadership

Multi-modal transport

Descripción del empleo

HATCH ASIA CONSULTING PTE. LTD. is seeking an Operations Supervisor to support the Operations Manager in overseeing end-to-end freight forwarding activities across ocean, air, rail, barge, and road transport in Singapore.

The role carries delegated authority to lead the department in the manager's absence and to drive daily operations with a focus on timeliness and accuracy. Key duties include supervising shipment lifecycles, ensuring 24-hour email responsiveness, managing invoicing timelines,