Mortgage Loans Sales (Retail Banking)

D L RESOURCES PTE LTD; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

D L RESOURCES PTE LTD in Singapore is seeking an attentive Loan Conversion Analyst to assess and convert housing loan accounts. You will review existing files, prepare conversion cases for credit approval, and draft offer letters for customers, ensuring accuracy and timeliness.

The role requires 1–2 years in consumer banking, strong mortgage product knowledge, and excellent communication to coordinate with customers and internal stakeholders.

Qualifications

• 1–2 years of experience in a related role, preferably in consumer banking.
• Solid understanding of retail banking products, especially mortgage financing.
• Strong interpersonal and communication skills for cross‑stakeholder engagement.
• Proficiency in Microsoft Office with data handling and analysis aptitude.
• Demonstrates teamwork, service excellence, and speed/precision.
• Independent, self‑motivated and resourceful in resolving issues and meeting deadlines.

Responsibilities

• Assess and review existing housing loan accounts for conversion eligibility.
• Prepare and submit loan conversion cases for credit approval.
• Draft and verify customer loan conversion offer letters.
• Monitor and follow up on approved conversions, including handling any rework of offer letters.
• Conduct interviews with customers regarding loan redemption.
• Support management and department initiatives through ad-hoc tasks and assignments.

Skills

Interpersonal communication

Negotiation

Stakeholder engagement

Data handling

Microsoft Office

Teamwork

Tools

Microsoft Office

Job description

Key Responsibilities

• Assess and review existing housing loan accounts for conversion eligibility
• Prepare and submit loan conversion cases for credit approval
• Draft and verify customer loan conversion offer letters
• Monitor and follow up on approved conversions, including handling any rework of offer letters
• Conduct interviews with customers regarding loan redemption
• Support management and department initiatives through ad-hoc tasks and assignments

Requirements

• Minimum 1-2 years of experience in a related role, preferably within consumer banking
• Solid understanding of retail banking products, particularly in mortgage financing
• Strong interpersonal and communication skills, with the ability to engage and negotiate effectively across various stakeholders
• Competent in Microsoft Office tools, with an aptitude for data handling and analysis
• Demonstrates teamwork, service excellence, and the ability to work with speed and precision
• Independent, self-motivated, and resourceful in resolving issues and meeting deadlines