Mortgage Liaison Officer

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

UNITED OVERSEAS BANK LIMITED in Singapore seeks a detail‑oriented administrator to support Mortgage Sales by delivering superior customer service, assisting with customer requests, and liaising with internal stakeholders on behalf of the Specialists.

You will perform KYC screening, maintain data integrity in Bank systems (BWCIF/CRM), manage campaigns and leads, and prepare reports for Management, along with general administrative duties to ensure compliance with Bank policies.

Job description

Job Description:

• Deliver superior customer servicing and contribute to the overall Mortgage Sales customer service experience
• Assist and liaise with customers’ requests
• Liaising with internal stakeholders on behalf of the Specialists
• Administrative and documentation support and to ensure compliance with Bank’s policies and procedures
• Performing KYC screening and searches
• Ensure data integrity and completeness by performing steps required to ensure information/demographic details are updated in Bank’s systems (BWCIF/CRM)
• Effectively manage and track sales campaigns and manage leads and provide timely updates
• Prepare reports for timely submission to Management
• Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor/s