Mortgage Liaison & Customer Experience Specialist

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore seeks a Diploma holder to support Mortgage Sales operations, delivering excellent customer service and handling customer requests. You will liaise with internal stakeholders to ensure smooth processes and compliance.

The role requires administrative excellence, attention to data integrity in CRM and KYC checks, and proactive lead management with timely reporting.

Qualifications

• Deliver superior customer servicing for Mortgage Sales.
• Assist and liaise with customers’ requests and inquiries.
• Perform KYC screening and maintain data integrity in CRM.
• Prepare reports and support ad-hoc administrative tasks.

Responsibilities

• Deliver superior customer servicing for Mortgage Sales.
• Assist and liaise with customers’ requests and inquiries.
• Perform KYC screening and maintain data integrity in CRM.
• Prepare reports and support ad-hoc administrative tasks.

Skills

Customer service

KYC screening

Data entry

CRM awareness

Education

Diploma

Tools

CRM

Job description

1011 United Overseas Bank Ltd in Singapore seeks a Diploma holder to support Mortgage Sales operations, delivering excellent customer service and handling customer requests. You will liaise with internal stakeholders to ensure smooth processes and compliance.

The role requires administrative excellence, attention to data integrity in CRM and KYC checks, and proactive lead management with timely reporting.