SO, Mortgage Liaison Team

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore seeks a Diploma holder to support Mortgage Sales operations, delivering excellent customer service and handling customer requests. You will liaise with internal stakeholders to ensure smooth processes and compliance.

The role requires administrative excellence, attention to data integrity in CRM and KYC checks, and proactive lead management with timely reporting.

Qualifications

• Deliver superior customer servicing for Mortgage Sales.
• Assist and liaise with customers’ requests and inquiries.
• Perform KYC screening and maintain data integrity in CRM.
• Prepare reports and support ad-hoc administrative tasks.

Responsibilities

• Deliver superior customer servicing for Mortgage Sales.
• Assist and liaise with customers’ requests and inquiries.
• Perform KYC screening and maintain data integrity in CRM.
• Prepare reports and support ad-hoc administrative tasks.

Skills

Customer service

KYC screening

Data entry

CRM awareness

Education

Diploma

Tools

CRM

Job description

Company: 1011 United Overseas Bank Ltd

About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Deliver superior customer servicing and contribute to the overall Mortgage Sales customer service experience Assist and liaise with customers’ requests Liaising with internal stakeholders on behalf of the Specialists Administrative and documentation support and to ensure compliance with Bank’s policies and procedures Performing KYC screening and searches Ensure data integrity and completeness by performing steps required to ensure information/demographic details are updated in Bank’s systems (BWCIF/CRM) Effectively manage and track sales campaigns and manage leads and provide timely updates Prepare reports for timely submission to Management Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor/s

Additional Requirements

Diploma Be a Part of the UOB Family

UOB is an equal opportunity employer.

UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site