Monitoring Support

SG45 DXC Technology Services Singapore Pte. Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

DXC Technology in Singapore is looking for a proactive Monitoring Specialist to join our operations team. You will monitor system and batch job processing, perform 1st level problem determination, and escalate issues to resolve incidents quickly.

You will work with System/Application Support engineers to improve monitoring and health checks, and contribute to change communications. You will participate in daily operations, maintain monitoring policies, and provide 24x7 shift coverage.

Qualifications

• Experience with monitoring tools and batch processing.
• Proactive, analytical mindset with ability to work under pressure.
• Familiarity with ITSM processes and ticketing systems.

Responsibilities

• Monitor system and batch job processing.
• Perform 1st level problem determination and resolution.
• Escalate issues and critical alerts to appropriate teams.
• Assist engineers with batch jobs recovery.
• Maintain monitoring maintenance policy and change communications.
• Prepare health check reports and participate in daily operations.
• Provide 24x7 rotating shift coverage.

Skills

SQL knowledge

Monitoring tools

Scripting for automation

Ticketing system experience

Job description

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

We are looking for a proactive and dynamic professional to join our monitoring team to provide support and monitor batch jobs processes for a mission critical system. Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

• Monitor system and batch job processing
• Perform 1st level problem determination and resolution
• and timely escalation of issues and critical alerts
• Assist System / Application Support engineers for system and / or batch jobs recovery
• Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts
• Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts
• Participate in the Daily Operations meeting and prepare Health Check report
• Coordinate with the Change Manager on the communication to the client for the start and end of the change activities
• Provides 24x7 rotating shift roster support on twelve (12) hours duties.
• To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and Conformance to the established standard operation procedures.

Requirements:

• Has an analytical mindset and able to understand business and functional concepts
• Proactive, self-driven and able to work under pressure with a high sense of urgency
• Ability to work effectively both independently & within a team and Comfortable interacting with both internal and external stakeholders

• Experience with working in a ticketing system
• Experience with monitoring tools and writing scripts for automation
• Possess SQL knowledge and capable of constructing basic SQL queries

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.