Monitoring Support

DXC Technology Morocco; Singapore; Vor Ort; SGD 28.000 - 47.000; Vollzeit

Zusammenfassung

DXC Technology is seeking a proactive Monitoring Specialist to join our team in Singapore. You will monitor batch job processing, perform first-level problem determination, and escalate issues as needed.

Training on SOPs and ITSM will be provided, with exposure to monitoring tools and SQL queries. You will work with System/Application Support engineers to improve monitoring, participate in daily operations, and coordinate change communications with clients.

Qualifikationen

• Analytical mindset to understand business concepts.
• Proactive, self-driven and able to work under pressure.
• Ability to work independently and in a team.
• Comfortable interacting with internal and external stakeholders.
• Experience with ticketing systems is a nice-to-have.
• Experience with monitoring tools and basic SQL queries is a nice-to-have.

Aufgaben

• Monitor system and batch job processing; perform 1st level problem determination and resolution; escalate issues and alerts promptly.
• Assist System/Application Support engineers with system and batch jobs recovery.
• Setup and maintain monitoring maintenance policies for systems under maintenance.
• Collaborate with System/Application Support engineers to improve monitoring and alerts.
• Participate in Daily Operations meetings and prepare Health Check reports.
• Coordinate with Change Manager for client communications at change start/end.
• Provide 24x7 rotating shift roster support (12-hour duties).
• Conform to established standard operating procedures.

Kenntnisse

Analytical mindset

Proactive

Self-driven

Team collaboration

Stakeholder communication

Tools

Monitoring tools

SQL

Ticketing system

Automation scripting

Jobbeschreibung

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.

Job Description:

We are looking for a proactive and dynamic professional to join our monitoring team to provide support and monitor batch jobs processes for a mission critical system.

Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

• undefined

Roles and Responsibilities:

• Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts,
• Assist System / Application Support engineers for system and / or batch jobs recovery,
• Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts,
• Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts,
• Participate in the Daily Operations meeting and prepare Health Check report,
• Coordinate with the Change Manager on the communication to the client for the start and end of the change activities,
• Provides 24x7 rotating shift roster support on twelve (12) hours duties. To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and
• Conformance to the established standard operation procedures.

Requirements:

• Has an analytical mindset and able to understand business and functional concepts
• Proactive, self-driven and able to work under pressure with a high sense of urgency,
• Ability to work effectively both independently & within a team and
• Comfortable interacting with both internal and external stakeholders.
• undefined
• undefined

Good to have:

Experience with working in a ticketing system

Experience with monitoring tools and writing scripts for automation and Possess SQL knowledge and capable of constructing basic SQL queries

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