MOBILE SERVICE ENGINEER

ROBOTIC AND AI GLOBAL PTE. LTD.; Singapore; On-site; SGD 26,000 - 40,000; Full time

Job summary

ROBOTIC AND AI GLOBAL PTE. LTD. in Singapore is seeking a skilled mobile device repair technician to diagnose, troubleshoot and repair smartphones, tablets and other devices.

You will perform hardware and software fault diagnosis, testing and servicing to restore devices to full function. You will replace defective components such as screens, batteries and ports, conduct functional testing, handle warranty repairs, document parts used and device status, and explain repair issues clearly to

Qualifications

• Experience repairing mobile devices.
• Knowledge of hardware and software fault diagnosis.
• Ability to communicate repair details to customers.

Responsibilities

• Diagnose, troubleshoot and repair smartphones, tablets and other mobile devices.
• Perform hardware and software fault diagnosis, testing and servicing.
• Replace defective components such as screens, batteries and charging ports.
• Conduct functional testing and quality checks before returning devices to customers.
• Handle warranty and non-warranty repair services.
• Maintain accurate records of repair jobs and device status.
• Provide technical support and explain repair issues to customers.
• Identify recurring problems and recommend solutions.
• Maintain repair tools and spare parts inventory.
• Follow data protection and device handling procedures.
• Support the shop team with technical advice.

Skills

Mobile device repair

Technical troubleshooting

Customer communication

Tools

Diagnostic tools

Repair tools

Job description

• Diagnose, troubleshoot and repair mobile phones, tablets and other mobile devices.
• Perform hardware and software fault diagnosis, testing and servicing.
• Replace defective components such as screens, batteries, charging ports, cameras and other internal parts.
• Perform software installation, updates, configuration and troubleshooting.
• Conduct functional testing and quality checks before returning devices to customers.
• Handle warranty and non-warranty repair services.
• Maintain accurate records of repair jobs, parts used and device status, including IMEI/serial numbers.
• Provide technical support and explain repair issues and solutions to customers.
• Identify recurring technical problems and recommend appropriate solutions.
• Maintain repair tools, equipment and spare-parts inventory.
• Follow company procedures for customer data protection and device handling.
• Support the shop team with technical advice relating to mobile devices and accessories.