Mission-Critical IT Service Delivery Lead

NEWTONE CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NEWTONE CONSULTING PTE. LTD. in Singapore seeks an IT Service Delivery Executive to coordinate and oversee operations, maintenance, and continuous improvement of mission-critical IT systems.

You will collaborate with technical teams, customers, and vendors to ensure reliable service delivery, SLA compliance, and operational excellence across production and disaster recovery environments. The role emphasizes coordinating lifecycle support, incident management, and governance, while maintaining

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, Information Systems, or related discipline.
• Minimum 2 years of experience in IT service delivery, project coordination, lifecycle support, or IT operations.
• Good understanding of ITIL/ITSM processes, including incident, problem, and change management.
• Familiarity with enterprise IT infrastructure, applications, cloud environments, and system operations.
• Experience coordinating technical teams, vendors, and customer stakeholders.
• Knowledge of cybersecurity, compliance, risk management, and disaster recovery processes.
• Strong organizational, reporting, communication, and problem-solving skills.
• Proficiency in Microsoft Office and project management tools.
• Experience in government, managed services, or mission-critical IT environments is advantageous.
• Certifications such as PMP, CITPM, ITIL, or equivalent are a plus.

Responsibilities

• Coordinate Lifecycle Support Services (LSS) activities, ensuring service delivery meets contractual SLAs and performance standards.
• Oversee day-to-day application, infrastructure, and database support activities.
• Manage incident escalations, problem resolution, change requests, and preventive maintenance schedules.
• Work closely with technical teams and vendors to resolve operational issues and improve service reliability.
• Act as a key point of contact for customers, stakeholders, and external service providers.
• Monitor service performance, SLAs, KPIs , and drive continuous service improvements.
• Coordinate security compliance, vulnerability remediation, audits, and governance activities.
• Support Disaster Recovery (DR) planning, testing, and business continuity readiness.
• Prepare service reports, operational dashboards, and management updates.
• Assist with resource planning, budgets, vendor performance, and operational governance.

Skills

IT service delivery

Project coordination

ITIL/ITSM

Incident management

Problem management

Change management

Cloud infrastructure

Vendor coordination

Governance

Disaster recovery

Communication

Reporting

Budget management

Education

Bachelor's degree in IT or related field

Job description

NEWTONE CONSULTING PTE. LTD. in Singapore seeks an IT Service Delivery Executive to coordinate and oversee operations, maintenance, and continuous improvement of mission-critical IT systems.

You will collaborate with technical teams, customers, and vendors to ensure reliable service delivery, SLA compliance, and operational excellence across production and disaster recovery environments. The role emphasizes coordinating lifecycle support, incident management, and governance, while maintaining