MIS L1 IT Helpdesk Engineer – Windows & 365

Network For Electronic Transfers (S); Singapore; Presencial; SGD 28.000 - 44.000; Jornada completa

Descripción de la vacante

Banking Computer Services Pte Ltd, a NETS subsidiary, seeks an MIS L1 Engineer to deliver first-line IT support for desktops, laptops, mobile devices and collaboration tools. You will troubleshoot hardware/software, manage user accounts, support M365, and resolve incidents within SLA.

Responsibilities include incident handling, device provisioning, AD/Azure AD/M365 administration, and mobile device management. Fresh graduates welcome; 0-3 years exp preferred.

Formación

• Diploma or Degree in IT or related field.
• 0-3 years IT Helpdesk/Desktop Support experience.
• Fresh graduates are encouraged to apply.

Responsabilidades

• Provide first-line technical support via phone, email, service desk, and remote support tools.
• Diagnose and resolve hardware, software, operating system, and network-related issues.
• Log, track, and update incidents and service requests within the ITSM system.
• Escalate unresolved incidents to L2/L3 support teams when necessary.
• Follow incident management and service request procedures according to SLA requirements.
• Install, configure, and troubleshoot Windows 10/11, Office 365, printers and peripherals.
• Device provisioning, imaging, and deployment.
• Support hardware replacement and warranty claims.
• Create, modify, and disable user accounts in Active Directory, Azure AD, Microsoft 365.
• Assist with password resets and MFA enrollment.
• Enroll and manage devices using Microsoft Intune.
• Deploy applications, security policies, and updates.
• Assist with device compliance and troubleshooting.
• Support iOS and Android corporate devices.
• Configure email, Teams, VPN, and security policies.

Conocimientos

Windows 10/11 admin

Microsoft 365 admin

Active Directory admin

TCP/IP

DNS

DHCP

VPN

ITSM ticketing (ServiceNow/Jira/Manage

Troubleshooting & analytics

Verbal & written comms

Ticket prioritization

Team player

Educación

Diploma or Degree in IT or related field

Herramientas

ServiceNow

Jira

ManageEngine

Descripción del empleo

Banking Computer Services Pte Ltd, a NETS subsidiary, seeks an MIS L1 Engineer to deliver first-line IT support for desktops, laptops, mobile devices and collaboration tools. You will troubleshoot hardware/software, manage user accounts, support M365, and resolve incidents within SLA.

Responsibilities include incident handling, device provisioning, AD/Azure AD/M365 administration, and mobile device management. Fresh graduates welcome; 0-3 years exp preferred.