Management Information System L1 Engineer

Network For Electronic Transfers (S); Singapore; On-site; SGD 28,000 - 44,000; Full time

Job summary

Banking Computer Services Pte Ltd, a NETS subsidiary, seeks an MIS L1 Engineer to deliver first-line IT support for desktops, laptops, mobile devices and collaboration tools. You will troubleshoot hardware/software, manage user accounts, support M365, and resolve incidents within SLA.

Responsibilities include incident handling, device provisioning, AD/Azure AD/M365 administration, and mobile device management. Fresh graduates welcome; 0-3 years exp preferred.

Qualifications

• Diploma or Degree in IT or related field.
• 0-3 years IT Helpdesk/Desktop Support experience.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide first-line technical support via phone, email, service desk, and remote support tools.
• Diagnose and resolve hardware, software, operating system, and network-related issues.
• Log, track, and update incidents and service requests within the ITSM system.
• Escalate unresolved incidents to L2/L3 support teams when necessary.
• Follow incident management and service request procedures according to SLA requirements.
• Install, configure, and troubleshoot Windows 10/11, Office 365, printers and peripherals.
• Device provisioning, imaging, and deployment.
• Support hardware replacement and warranty claims.
• Create, modify, and disable user accounts in Active Directory, Azure AD, Microsoft 365.
• Assist with password resets and MFA enrollment.
• Enroll and manage devices using Microsoft Intune.
• Deploy applications, security policies, and updates.
• Assist with device compliance and troubleshooting.
• Support iOS and Android corporate devices.
• Configure email, Teams, VPN, and security policies.

Skills

Windows 10/11 admin

Microsoft 365 admin

Active Directory admin

TCP/IP

DNS

DHCP

VPN

ITSM ticketing (ServiceNow/Jira/Manage

Troubleshooting & analytics

Verbal & written comms

Ticket prioritization

Team player

Education

Diploma or Degree in IT or related field

Tools

ServiceNow

Jira

ManageEngine

Job description

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Company: Network For Electronic Transfers (S)

BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

Position Summary

The Management Information System(MIS) L1 Engineer is responsible for providing first-level technical support to end users, ensuring smooth operation of desktop, laptop, mobile, and collaboration technologies. The role involves troubleshooting hardware and software issues, managing user accounts, supporting Microsoft 365 services, and resolving incidents within agreed service levels.

Key Responsibilities

User Support & Incident Management

• Provide first-line technical support via phone, email, service desk, and remote support tools.


• Diagnose and resolve hardware, software, operating system, and network-related issues.


• Log, track, and update incidents and service requests within the ITSM system.


• Escalate unresolved incidents to L2/L3 support teams when necessary.


• Follow incident management and service request procedures according to SLA requirements.

Desktop & Laptop Support

• Install, configure, and troubleshoot:
  
  
  
  • Windows 10/11 operating systems
  
  
  • Microsoft Office / Microsoft 365 applications
  
  
  • Corporate applications
  
  
  • Printers and peripherals
  
  
  
  


• Perform device provisioning, imaging, and deployment.


• Support hardware replacement and warranty claims.

Microsoft 365 & User Administration

• Create, modify, and disable user accounts in:
  
  
  
  • Active Directory
  
  
  • Microsoft Entra ID (Azure AD)
  
  
  • Microsoft 365
  
  
  
  


• Support:
  
  
  
  • Outlook and Exchange Online
  
  
  • Microsoft Teams
  
  
  • OneDrive
    
  • SharePoint Online
  
  
  
  


• Assist users with password resets and MFA enrollment.


• Enroll and manage devices using:
  
  
  
  • Microsoft Intune
  
  
  • Endpoint Manager
  
  
  
  


• Deploy applications, security policies, and updates.


• Assist with device compliance and troubleshooting.


• Support iOS and Android corporate devices.


• Configure email, Teams, VPN, and security policies.


• Troubleshoot mobile device connectivity and application issues.

Asset & Inventory Management

• Maintain accurate IT asset inventory records.


• Track hardware allocation, return, and disposal processes.


• Assist with equipment refresh and lifecycle management.

Documentation

• Create and maintain technical documentation and knowledge base articles.


• Document troubleshooting procedures and common fixes.


• Update standard operating procedures (SOPs) as required.

Requirements

Education & Experience

• Diploma or Degree in Information Technology, Computer Science, or related field.


• 0-3 years of IT Helpdesk / Desktop Support experience.


• Fresh graduates are encouraged to apply.

Skills & Knowledge

• Windows 10/11 administration and troubleshooting.


• Microsoft 365 administration and support.


• Basic Active Directory administration.


• TCP/IP


• DNS


• DHCP


• VPN


• Knowledge of ITSM ticketing systems (ServiceNow, Jira, ManageEngine, etc.).


• Good troubleshooting and analytical skills.


• Excellent verbal and written communication.


• Ability to prioritize and manage multiple tickets.


• Team player with a positive attitude.

Banking Computer Services Pte Ltd (a subsidiary of Network for Electronic Transfers (Singapore) Pte Ltd)