Merchant Success Intern: Onboarding & Growth

Carousell Pte Ltd; Singapore; On-site; SGD 17,000 - 22,000; Full time

Job summary

Carousell Pte Ltd is offering a 6-month full-time internship in Singapore focused on customer success for merchants. You will onboard new merchants, manage a portfolio of top clients, and serve as the primary contact to resolve issues while educating them on Carousell products.

The role emphasizes analytics, proactive problem solving, and collaboration with a hybrid sales team to drive client value. This hands-on internship provides experience in client management, data-driven insights, and

Qualifications

• Excellent communication and interpersonal skills are essential.
• Analytical mindset with ability to derive insights from data.
• Proactive problem-solving and customer-centric approach.

Responsibilities

• Guide merchants through onboarding and ensure a smooth start.
• Own a capped portfolio of top merchants and manage their success.
• Serve as primary contact to address merchant concerns promptly.
• Educate merchants on Carousell products to meet objectives.
• Design tailored optimization plans to embed Carousell in client workflows.
• Track engagement and share insights with stakeholders.
• Monitor product usage data and flag potential churn early.
• Gather merchant feedback to inform service improvements.
• Maintain CRM records of all interactions for accuracy.
• Collaborate with the hybrid sales rep to coordinate expansions or renewals.
• Utilize AI-powered tools to enhance communication and proactive support.

Skills

Communication

Interpersonal skills

Analytical thinking

Problem solving

AI analytics

Customer focus

Education

Pursuing degree in Business/Marketing/Related

Tools

CRM tools

Job description

Carousell Pte Ltd is offering a 6-month full-time internship in Singapore focused on customer success for merchants. You will onboard new merchants, manage a portfolio of top clients, and serve as the primary contact to resolve issues while educating them on Carousell products.

The role emphasizes analytics, proactive problem solving, and collaboration with a hybrid sales team to drive client value. This hands-on internship provides experience in client management, data-driven insights, and