Customer Success Intern_Jan 2027

Carousell Pte Ltd; Singapore; On-site; SGD 17,000 - 22,000; Full time

Job summary

Carousell Pte Ltd is offering a 6-month full-time internship in Singapore focused on customer success for merchants. You will onboard new merchants, manage a portfolio of top clients, and serve as the primary contact to resolve issues while educating them on Carousell products.

The role emphasizes analytics, proactive problem solving, and collaboration with a hybrid sales team to drive client value. This hands-on internship provides experience in client management, data-driven insights, and

Qualifications

• Excellent communication and interpersonal skills are essential.
• Analytical mindset with ability to derive insights from data.
• Proactive problem-solving and customer-centric approach.

Responsibilities

• Guide merchants through onboarding and ensure a smooth start.
• Own a capped portfolio of top merchants and manage their success.
• Serve as primary contact to address merchant concerns promptly.
• Educate merchants on Carousell products to meet objectives.
• Design tailored optimization plans to embed Carousell in client workflows.
• Track engagement and share insights with stakeholders.
• Monitor product usage data and flag potential churn early.
• Gather merchant feedback to inform service improvements.
• Maintain CRM records of all interactions for accuracy.
• Collaborate with the hybrid sales rep to coordinate expansions or renewals.
• Utilize AI-powered tools to enhance communication and proactive support.

Skills

Communication

Interpersonal skills

Analytical thinking

Problem solving

AI analytics

Customer focus

Education

Pursuing degree in Business/Marketing/Related

Tools

CRM tools

Job description

Company Description

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

Job Description

About the Role

This is an exciting opportunity for an intern to explore in customer success within a dynamic tech environment. You'll be instrumental in ensuring our merchants not only feel supported but also empowered to get the most out of what Carousell offers. If you're passionate about building relationships, solving problems, and driving value for clients, this role is for you.

You'll be the go-to person for merchants, helping them navigate their journey with us and turning their experience into a success story. This role offers a fantastic platform to develop essential client management, communication, and analytical skills while making a tangible impact on our business growth.

You Will:

• Guide new merchants through a smooth and successful onboarding process.
• Assume operational and utilization ownership of a capped portfolio (Top 15-20%) of our most valuable enterprise/strategic merchants.
• Serve as the primary point of contact to address and resolve merchant concerns efficiently.
• Educate merchants on how to leverage Carousell's products and services to meet their objectives.
• Design custom optimization plans for each client to embed our platform deeper into their workflows.
• Track merchant engagement, identify key insights, and share relevant updates with stakeholders
• Monitor daily/weekly product consumption data for your portfolio. Proactively identify drop-offs in usage before they become churn risks.
• Gather and relay valuable merchant feedback to internal teams for service enhancements.
• Maintain accurate and up-to-date records of all merchant interactions within our CRM
• Collaborate seamlessly with the hybrid sales rep assigned to your accounts to ensure a unified front when expansion opportunities or contract renewals arise.
• Utilize AI-powered tools to streamline communication and identify proactive support opportunities.

Qualifications

*This is a full-time, 6-month internship starting Jan 2027.

• Currently pursuing a degree in Business, Communications, Marketing, or a related discipline.
• Exceptional communication and interpersonal skills, with a genuine focus on customer satisfaction.
• The ability to juggle multiple priorities effectively while maintaining high standards of client care.
• An analytical mindset keen on deriving insights from data and reporting.
• A proactive approach to problem-solving, remaining calm and professional under pressure.
• Experience with CRM tools is beneficial but not essential.
• Skills to leverage AI-driven analytics to understand customer behaviour and anticipate needs.
• Available to commit to full-time work for 6 month