Merchant Enablement Executive

Network For Electronic Transfers (S); Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Network for Electronic Transfers (Singapore) Pte Ltd is seeking a Merchant Training and Support specialist to train merchants on NETS payment solutions and to ensure proper deployment of POS collateral and activation of NETS services.

You will conduct onboarding and training for newly acquired merchants, provide ongoing support, and collaborate with internal teams to drive merchant engagement, adoption, and retention.

Qualifications

• Diploma, GCE 'A' Level or GCE 'O' Level with relevant working experience.
• 2–3 years of customer service, merchant support, training, or account servicing experience.
• Fluent in English and Mandarin with strong verbal and written communication skills.
• Strong interpersonal skills and ability to work independently with minimal supervision.
• Good coordination and ability to collaborate with multiple stakeholders.
• Positive attitude, customer-focused, and a strong team player.

Responsibilities

• Conduct onboarding and training for newly acquired merchants on the usage of NETS payment solutions.
• Ensure merchant setup and Point-of-Sale (POS) collateral deployment are completed accurately and in a timely manner.
• Provide ongoing support to merchants to facilitate smooth adoption and usage of NETS payment products and services.
• Partner with internal stakeholders to execute merchant engagement initiatives aimed at improving activation, utilization, and retention.
• Address merchant inquiries and resolve operational issues related to payment acceptance and usage.
• Monitor merchant onboarding and engagement activities to ensure a positive merchant experience.

Skills

Customer service

Merchant training

Communication

Bilingual English/Mandarin

Education

Diploma / GCE A Level or GCE O Level

Job description

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Company: Network For Electronic Transfers (S)

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary

The primary purpose of this role is to provide training and support to merchants on NETS payment solutions, ensure proper deployment of POS collateral, and drive merchant activation and adoption of NETS payment services.

Key Responsibilities

• Conduct onboarding and training for newly acquired merchants on the usage of NETS payment solutions.
• Ensure merchant setup and Point-of-Sale (POS) collateral deployment are completed accurately and in a timely manner.
• Provide ongoing support to merchants to facilitate smooth adoption and usage of NETS payment products and services.
• Partner with internal stakeholders to execute merchant engagement initiatives aimed at improving activation, utilization, and retention.
• Address merchant inquiries and resolve operational issues related to payment acceptance and usage.
• Monitor merchant onboarding and engagement activities to ensure a positive merchant experience.

Requirements

• Diploma, GCE 'A' Level or GCE 'O' Level with relevant working experience.
• Minimum 2 to 3 years of relevant customer service, merchant support, training, or account servicing experience.
• Effectively bilingual in English and Mandarin, with strong verbal and written communication skills.
• Resourceful, proactive, and possesses strong interpersonal skills.
• Meticulous, organized, and able to work independently with minimal supervision.
• Strong coordination skills and ability to collaborate effectively with multiple stakeholders.
• Positive attitude, customer-focused, and a strong team player.

Network for Electronic Transfers (Singapore) Pte Ltd.