Membership Growth & Partnerships Lead

Grassroots' Club, The; Singapore; On-site; SGD 50,000 - 85,000; Full time

Job summary

The Grassroots'Club, The is seeking an Assistant Manager to support the development and delivery of its membership and partnership strategy within a programme-centric, asset-light operating model.

The role focuses on strengthening the membership value proposition, driving activation and engagement, and managing strategic partnerships while ensuring benefits and programmes remain relevant, accessible and sustainable.

Qualifications

• Minimum Diploma/Degree in Business Administration, Marketing, Communications, Hospitality Membership Management or related discipline.
• Minimum 3 years of relevant working experience, preferably in membership management, partnerships, business development, marketing, hospitality, lifestyle, community or related sectors.
• Good understanding of membership engagement, partnership development and customer/member experience.
• Strong organisational and project management skills, with the ability to manage multiple initiatives, priorities and stakeholders.
• Good analytical skills with the ability to interpret membership, participation and utilisation data and translate findings into actionable recommendations.
• Good written, verbal communication and presentation skills.
• Proficient in Microsoft Office and comfortable working with CRM, membership management systems, digital platforms and reporting tools.
• Resourceful, self-motivated and able to work independently.
• Service-oriented, with initiative and creativity in developing solutions and experiences that enhance member value.

Responsibilities

• Develop initiatives to increase activation and utilisation of membership.
• Support outreach and engagement initiatives to communicate the value of membership.
• Develop targeted membership engagement initiatives based on member data and feedback.
• Identify, evaluate and develop strategic partnerships to strengthen membership value proposition.
• Develop partnerships with organisations to provide members access to experiences.
• Negotiate favourable terms with partners to enhance member value and sustainability.
• Monitor and analyse membership data, activation and programme participation.
• Develop and implement communication to promote programmes, partnerships and services.
• Assist in preparation and management of annual budget for membership and partnerships.
• Monitor expenditure against budgets and ensure financial controls.

Skills

Membership management

Partnership development

Project management

CRM proficiency

Data analysis

Education

Diploma/Degree in Business Administration, Marketing, Communications, Hospitality Membership Management or related discipline

Tools

CRM systems

Microsoft Office

Reporting tools

Job description

The Grassroots'Club, The is seeking an Assistant Manager to support the development and delivery of its membership and partnership strategy within a programme-centric, asset-light operating model.

The role focuses on strengthening the membership value proposition, driving activation and engagement, and managing strategic partnerships while ensuring benefits and programmes remain relevant, accessible and sustainable.