Operations Executive

Climb Central Pte. Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A fitness and climbing gym operator in Singapore seeks an Operations Executive to assist in managing ground operations across multiple locations. You will engage customers, ensure safety, and maintain cleanliness standards. Ideal candidates will have a diploma in Sports Science and experience in customer service. This role offers full-time hours, with a 5-day work week including weekends and public holidays. Interested applicants should submit their resume via email, specifying their availability.

Qualifications

• Familiarity with Climb Central's products and memberships.
• Motivated and able to work independently.
• Minimum one year experience in customer service.

Responsibilities

• Assist in managing ground operations and gym maintenance.
• Build positive relationships and engage customers.
• Guide and mentor Crew staff for exemplary service.

Skills

Customer engagement

Safety standards

Independent work

Communication in English

Education

Diploma/Bachelor’s degree in Sports Science or related field

Job description

Operations Executives will assist in managing ground operations and maintenance of the gyms facilities. You will be rotating between shifts at all Climb Central outlets (Sports Hub, Novena, Funan, Katong & Chua Chu Kang).

Responsibilities:

Customer & Staff Management

To build positive relationship and value-add to customers’ overall climbing experience by establishing customer engagement and upselling membership packages.

To maintain the gyms in a clean, tidy and safe condition to achieve operational efficiency and effectiveness and achieve customer experience and business goals.

To guide, train and mentor Crew to deliver exemplary customer service to achieve repeat customers and be a role model for all Crew by embracing the operational values.

Facility Management, Safety & Maintenance

To perform daily basic maintenance/housekeeping checks including cleanliness, tidiness and safety of all areas including gym floor, service counter, locker rooms and office.

To co-ordinate with Marketing and Programmes Teams to run programmes and marketing campaigns.

Floor Operations

To serve as Duty Officer to value add to overall climbing experience and ensure customers’ and staff’s safety and service standards respectively

Verification – To conduct top rope and lead verification based on the Climbing Wall Association (CWA) standards

Requirements:

Expected Areas of Competence / Soft Skills

Familiarity with Climb Centrals products, such as knowledge of the various passes and memberships

Tidy and organised disposition

Competent in spoken and written English

Highly motivated and ability to work independently

Education / Prior Experience

For Singaporean and PR applicants only

Diploma/Bachelor’s degree in Sports Science, Leisure Management, Sports Education

Past experience in sports, customer service, maintenance/housekeeping

Minimum one year experience in customer service

Prior climbing experience preferred but not essential

Working Hours:

Monday – Sunday and Public Holidays (5-day work week, 2 days off)

8.5 paid hours and 1-hour non-paid break

Interested?

Please submit your resume to [e-mail] , stating “Operations Executive (Full-Time) Application” as your subject title. Do include your notice period if you’re currently working.