Medical Device Support Specialist — Biomedical & IT Expert

CARDIOSCAN ASIA PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

CARDIOSCAN ASIA PTE. LTD. seeks an Device Support Specialist to deliver expert biomedical and IT technical support to clients, diagnosing and resolving device, software, and networking issues both remotely and onsite.

You will drive SOP adherence for biomedical testing and validation, support maintenance, and maintain strong client relationships to ensure device performance and customer satisfaction.

Qualifications

• Diploma or relevant certification in engineering/computer science.
• Basic understanding of QA/QC testing or technical support engineering.
• Proficient knowledge of hardware and networking systems.
• Skilled in using remote access tools such as TeamViewer.
• Ability to troubleshoot complex software and hardware issues effectively.
• Strong communication skills to convey technical information clearly.
• Critical thinking skills to analyze and resolve technical challenges.
• Positive attitude and professional interpersonal skills.
• Customer service and support experience.

Responsibilities

• Lead the diagnosis and resolution of device, software, and networking issues for clients, remotely or onsite.
• Perform onsite troubleshooting and preventive maintenance on medical devices to ensure reliability.
• Respond promptly to support tickets with effective solutions.
• Collaborate with hospital BME and MMD teams during annual device testing and validation.
• Install new device hardware, software, and networking systems for seamless integration.
• Diagnose and resolve complex issues to minimize downtime and downtime impact.
• Provide basic troubleshooting guidance to empower client self-resolution.
• Support internal IT by maintaining hardware and networking systems.
• Maintain strong client relations through clear communication and professional support.
• Document and complete detailed job reports to track service activities and outcomes.

Skills

Communication

Troubleshooting

Networking

QA/QC basics

TeamViewer

Customer service

Education

Diploma in Engineering or Computer Science

Tools

TeamViewer

Remote access tools

Job description

CARDIOSCAN ASIA PTE. LTD. seeks an Device Support Specialist to deliver expert biomedical and IT technical support to clients, diagnosing and resolving device, software, and networking issues both remotely and onsite.

You will drive SOP adherence for biomedical testing and validation, support maintenance, and maintain strong client relationships to ensure device performance and customer satisfaction.