Device Support Specialist - Medical Device

CARDIOSCAN ASIA PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

CARDIOSCAN ASIA PTE. LTD. seeks an Device Support Specialist to deliver expert biomedical and IT technical support to clients, diagnosing and resolving device, software, and networking issues both remotely and onsite.

You will drive SOP adherence for biomedical testing and validation, support maintenance, and maintain strong client relationships to ensure device performance and customer satisfaction.

Qualifications

• Diploma or relevant certification in engineering/computer science.
• Basic understanding of QA/QC testing or technical support engineering.
• Proficient knowledge of hardware and networking systems.
• Skilled in using remote access tools such as TeamViewer.
• Ability to troubleshoot complex software and hardware issues effectively.
• Strong communication skills to convey technical information clearly.
• Critical thinking skills to analyze and resolve technical challenges.
• Positive attitude and professional interpersonal skills.
• Customer service and support experience.

Responsibilities

• Lead the diagnosis and resolution of device, software, and networking issues for clients, remotely or onsite.
• Perform onsite troubleshooting and preventive maintenance on medical devices to ensure reliability.
• Respond promptly to support tickets with effective solutions.
• Collaborate with hospital BME and MMD teams during annual device testing and validation.
• Install new device hardware, software, and networking systems for seamless integration.
• Diagnose and resolve complex issues to minimize downtime and downtime impact.
• Provide basic troubleshooting guidance to empower client self-resolution.
• Support internal IT by maintaining hardware and networking systems.
• Maintain strong client relations through clear communication and professional support.
• Document and complete detailed job reports to track service activities and outcomes.

Skills

Communication

Troubleshooting

Networking

QA/QC basics

TeamViewer

Customer service

Education

Diploma in Engineering or Computer Science

Tools

TeamViewer

Remote access tools

Job description

Company Overview / Employee Value Proposition

CardioScan is a health innovation brand that has grown to become a global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in ten countries, including Australia, the US, the UK and across Asia. We deploy cardiac equipment into the field, collect heart data and provide analysis to our customers through our innovative cloud-based software, Beatbox. What we do matters, and we strive to make a positive impact on the heart health of many by focusing on quality, accuracy and speed every time. We want to put the right data in the hands of those who need to make the decision, in a time of need.

Job Summary

The Device Support Specialist will deliver expert biomedical and IT technical support to clients by diagnosing and resolving device, software, and networking issues both remotely and onsite. You will drive biomedical SOP adherence, support testing and validation, and maintain strong client relationships to ensure optimal device performance and customer satisfaction.

Responsibilities

• Lead the execution of Biomedical Standard Operating Procedures (SOP) to support device testing and validation processes
• Perform onsite troubleshooting and conduct annual preventive maintenance on medical devices to ensure operational reliability
• Respond promptly to biomedical and technical support tickets, providing effective solutions remotely or onsite
• Collaborate with hospital Biomedical Engineering (BME) and Medical Device Management (MMD) teams during annual device testing and validation activities
• Install new device hardware, software, and networking systems, ensuring seamless integration and functionality
• Diagnose and resolve complex medical device, networking, and software issues to minimize downtime
• Propose simple, effective solutions to technical problems to enhance device performance and user experience
• Deliver basic troubleshooting guidance to clients to empower their independent issue resolution
• Support internal IT requirements by maintaining and troubleshooting hardware and networking systems
• Maintain strong client relations through clear communication and professional support
• Document and complete detailed job reports to track service activities and outcomes

Required competencies and certifications

• Diploma in engineering or computer science, or relevant certification
• Basic understanding of QA/QC testing or technical support engineering
• Proficient knowledge of hardware and networking systems
• Skilled in using remote access tools such as TeamViewer
• Ability to troubleshoot complex software and hardware issues effectively
• Strong communication skills to convey technical information clearly
• Critical thinking skills to analyze and resolve technical challenges
• Positive attitude and professional interpersonal skills
• Customer service and support experience

Job Scope

• Customer Support/device troubleshooting 50%
• Biomedical Calibration, Preventive Maintenance and Testing of devices 40%
• IT Support 10%