Marketing Executive

KAFFE GLOBAL PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

KAFFE GLOBAL PTE. LTD. in Singapore is looking for a Branch Manager to oversee daily operations. Responsibilities include providing administrative support, coaching staff, handling customer complaints, and participating in strategic planning.

The ideal candidate should possess a Bachelor’s degree, strong communication skills, and a customer-oriented approach. Experience in management is a plus. Ensuring a clean and safe working environment is essential.

Qualifications

• Bachelor’s degree required for this managerial position.
• Strong communication skills for customer interaction.
• Experience in management or relevant fields is advantageous.

Responsibilities

• Provide quality management and administrative support.
• Oversee efficient daily operations of the branch.
• Coach and develop colleagues to maintain standards.
• Participate in company strategic planning.
• Handle customer complaints and ensure satisfaction.

Skills

Strong verbal and written communication skills

Customer-oriented

Management knowledge

Education

Bachelor’s Degree in any field

Job description

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus