Management Executive

PHANIC PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

PHANIC PTE. LTD. in Singapore seeks a capable administrator to provide quality management and administrative support, overseeing day-to-day branch operations and ensuring efficiency.

You will coach colleagues, assist in strategy planning, monitor performance, and respond to customer inquiries, with a focus on safety, process adherence, and service excellence.

Qualifications

• Bachelor’s degree in any field.
• Strong verbal and written communication skills.
• Customer‑Oriented and service minded.
• Knowledge or experience in management is a plus.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Skills

Communication skills

Customer service oriented

Coaching & development

Education

Bachelor’s Degree in any field

Job description

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus