Management Executive

PHOTOPIA PTE. LTD.; Singapore; On-site; SGD 39,060 - 61,380; Full time

Job summary

PHOTOPIA PTE. LTD. in Singapore seeks an experienced operations coordinator to provide quality management and administrative support, oversee day-to-day branch activities, coach staff, and assist in development strategy plans.

You will monitor customer feedback, implement retention measures, and ensure a clean, safe working environment while aligning with company goals and daily processes across departments.

Qualifications

• Bachelor’s Degree in any field.
• Excellent verbal and written communication.
• Customer-oriented and service-minded.
• Experience in management is a plus.

Responsibilities

• Provide quality Management and Administrative support.
• Oversee an efficient and effective day to day operations of the branch or outlet.
• Coach and develop colleagues to ensure standards are being maintained.
• Assist in the development strategy plans.
• Assist Managers complete daily tasks (implementing new policies).
• Understand each department's daily processes and goals.
• Participate in company's strategic planning.
• Assist Manager in evaluating performance (writing reports and data).
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
• Implement and Improve customers retention measures.
• Attract customers by answering product and service questions.
• Ensuring a clean and safe working environment.

Skills

Verbal & Written Communication

Customer Service Oriented

Management Experience (plus)

Education

Bachelor's Degree

Job description

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus