Mandarin-Speaking Partner Operations Manager

Airbnb; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Airbnb is seeking a dedicated Partner Operations Manager, Mandarin, to drive exceptional customer service performance across partners and language services. You will lead end-to-end delivery within the global Delivery function, balancing day-to-day operations with initiatives to improve partner performance in a fast-paced environment.

The role emphasizes stakeholder management, data-driven decision making, and collaboration with internal teams (Quality, Workforce Planning, Training) to optimize

Qualifications

• 8+ years in customer service or operations

Responsibilities

• Own end-to-end performance of partner or language/service
• Enable a strong operational environment for partners and services
• Prioritize high-impact areas aligned with company strategy
• Collaborate with Quality, Workforce planning, Training for performance insights
• Act as single point of contact for Delivery and CS leadership
• Present and report performance progress to leadership
• Hold partners accountable for Airbnb goals
• Lead operationalization of new initiatives and changes

Skills

Partner management

Stakeholder management

Performance management

Data-driven decision making

Communication

Organizational skills

Strategic thinking

Tools

Tableau

Salesforce

SQL

Excel

Google Sheets

Job description

Airbnb is seeking a dedicated Partner Operations Manager, Mandarin, to drive exceptional customer service performance across partners and language services. You will lead end-to-end delivery within the global Delivery function, balancing day-to-day operations with initiatives to improve partner performance in a fast-paced environment.

The role emphasizes stakeholder management, data-driven decision making, and collaboration with internal teams (Quality, Workforce Planning, Training) to optimize