Mandarin-Speaking Partner Operations Manager (Singapore-Based)

Aitomic Jobs; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Airbnb is seeking a Customer Service Partner Operations Manager, Mandarin Speaking, based in Singapore, to lead partner operations and drive service performance for the Airbnb community.

The role requires fluency in Mandarin and English, 8+ years in customer service/ops with 5+ years in partner management/BPO, and ability to manage crises and drive improvements across Delivery and CS.

Qualifications

• Minimum 8 years in customer service or operations with 5+ years in partner management/BPO.
• Demonstrated ability to drive improved partner/service performance.
• Experience deploying resources to manage real-time crisis situations.

Responsibilities

• Own end-to-end operationalization of new initiatives affecting partners or services.
• Set up and oversee a strong operational environment for partners and services.
• Collaborate with Quality, Workforce planning and Training to drive insights and action.
• Act as single point of contact representing partner/service across Delivery and CS.

Skills

Partner management

Customer service ops

Performance improvement

Job description

Airbnb is seeking a Customer Service Partner Operations Manager, Mandarin Speaking, based in Singapore, to lead partner operations and drive service performance for the Airbnb community.

The role requires fluency in Mandarin and English, 8+ years in customer service/ops with 5+ years in partner management/BPO, and ability to manage crises and drive improvements across Delivery and CS.