China Customer Success Leader - Growth & Strategy

Stripe, Inc.; Singapore; On-site; SGD 306,000 - 460,000; Full time

Benefits offered by this job

Equity

Bonus

Health benefits

Wellness stipend

Retirement plans

Job summary

Stripe is seeking a China-region Customer Success Manager leader in Singapore to build and grow a high-performing team. You will guide enterprise relationships, drive revenue, and shape CS strategy across clients in China.

This role requires strong leadership, Mandarin and English fluency, and the ability to navigate ambiguity in a fast-growth fintech environment. Office-based in Singapore with travel to China as needed.

Qualifications

• 12+ years in customer success management, account management, or sales.
• 3–5 years of people management experience.
• Ability to hire, train, and coach a high-performance CS team.
• Strategic advice on account strategies with executive sponsors.
• Excellent written and verbal English and Mandarin for China-based merchants.

Responsibilities

• Recruit, train, and lead a team of Customer Success Managers.
• Drive an engagement model focused on high-growth China-region accounts.
• Develop long-term vision and strategy for the team and track key metrics.
• Be accountable for revenue growth, day-to-day ops, and scaling the team.
• Coach and mentor the team to develop consultative and solution-based CS and sales skills.
• Collaborate cross-functionally to shape Stripe solutions for clients.
• Inspire and enable reports’ career growth and development.
• Travel to China to build relationships with users.

Skills

Customer success management

People management

Strategic guidance

English & Mandarin

Cross-functional collaboration

Leadership

Hiring and coaching

Job description

Stripe is seeking a China-region Customer Success Manager leader in Singapore to build and grow a high-performing team. You will guide enterprise relationships, drive revenue, and shape CS strategy across clients in China.

This role requires strong leadership, Mandarin and English fluency, and the ability to navigate ambiguity in a fast-growth fintech environment. Office-based in Singapore with travel to China as needed.