Manager, Training Allowance (IMD) (1-Year Temporary Contract)

Skills and Workforce Development Agency; Singapore; On-site; SGD 61,380 - 83,700; Full time

Job summary

Skills and Workforce Development Agency seeks a Temp Manager to support the Incentives Management Division in administering the SkillsFuture Level-Up Training Allowance and Workfare Skills Support programs. You will report to the team lead and help with daily operations, data handling, and process improvements.

The role requires up to 5 years of relevant grants or operations experience, strong analytical abilities, and the capacity to collaborate across teams while engaging stakeholders and

Qualifications

• Up to 5 years of relevant work experience in grants, operations or system development.
• Good analytical and problem-solving skills.
• Proficiency in systems and design thinking methodologies.
• Ability to work independently, within a team, and across teams.
• Good interpersonal relationship skills and adaptability to a fast-paced work environment.
• Good verbal and written communication skills, including stakeholder management and presentation skills.
• Proficient in word processing, spreadsheet, and presentation applications.
• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.

Responsibilities

• Handling of appeals from members of the public requiring investigation and coordination with stakeholders.
• Perform quality checks on outsourced service partner including sampling checks to ensure service provider adheres to SOPs and complies with processing and policy requirements.
• Assist officer to implement enhancements to the Training Allowance System (TAS).
• Assist in the review of Standard Operating Procedures (SOPs) and issue work instructions.
• Support stakeholder engagement activities with training providers and other partners.
• Assist with data extraction, collation, and basic analysis to support reporting and operational needs.
• Ad hoc duties as assigned.

Skills

Analytical thinking

Problem-solving

Systems thinking

Design thinking

Stakeholder management

Communication skills

Team collaboration

MS Office (Word, Excel, PPT)

Education

Bachelor's degree in a relevant field

Tools

Training Allowance System (TAS)

SOPs and process documentation

Job description

What the role is

Incentives Management Division (IMD) is part of SWDA’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. IMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

What you will be working on

Reporting to the team lead, the temp manager is required to support the team in the administration and day‑to‑day operations of the SkillsFuture Level‑Up Training Allowance and Workfare Skills Support Level‑Up Training Allowance Programmes.

Responsibilities

1. Handling of appeals from members of the public requiring investigation and coordination with stakeholders.
2. Perform quality checks on outsourced service partner including sampling checks to ensure service provider adheres to SOPs and complies with processing and policy requirements.
3. Assist officer to implement enhancements to the Training Allowance System (TAS).
4. Assist in the review of Standard Operating Procedures (SOPs) and issue work instructions.
5. Support stakeholder engagement activities with training providers and other partners.
6. Assist with data extraction, collation, and basic analysis to support reporting and operational needs.
7. Ad hoc duties as assigned.

What we are looking for

• Up to 5 years of relevant work experience in grants, operations or system development.
• Good analytical and problem‑solving skills.
• Proficiency in systems and design thinking methodologies.
• Ability to work independently, within a team, and across teams.
• Good interpersonal relationship skills and adaptability to a fast-paced work environment.
• Good verbal and written communication skills, including stakeholder management and presentation skills.
• Proficient in word processing, spreadsheet, and presentation applications.
• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.