Temp Manager — Training Allowance Programs

Skills & Workforce Development Agency (SWDA); Singapore; On-site; SGD 55,800 - 89,280; Full time

Job summary

Skills & Workforce Development Agency (SWDA) in Singapore seeks a Temp Manager to support the Incentives Management Division in administering the SkillsFuture Level-Up Training Allowance and related programmes. The role covers appeals handling, quality checks on service partners, TAS enhancements, SOP reviews, and stakeholder engagement.

The successful candidate will assist with data extraction and basic analysis for reporting, work within a fast-paced environment, and may be asked to handle ad

Qualifications

• Up to 5 years of relevant work experience in grants, operations or system development.
• Good analytical and problem-solving skills.
• Proficiency in systems and design thinking methodologies.
• Ability to work independently, within a team, and across teams.
• Good interpersonal relationship skills and adaptability to a fast-paced work environment.
• Good verbal and written communication skills, including stakeholder management and presentation skills.
• Proficient in word processing, spreadsheet, and presentation applications.
• Knowledge of SkillsFuture Grants and CET; industry experience is an advantage; CSP signup encouraged.

Responsibilities

• Handling of appeals from members of the public requiring investigation and coordination with stakeholders.
• Perform quality checks on outsourced service partner including sampling checks to ensure service provider adheres to SOPs and complies with processing and policy requirements.
• Assist officer to implement enhancements to the Training Allowance System (TAS).
• Assist in the review of Standard Operating Procedures (SOPs) and issue work instructions.
• Support stakeholder engagement activities with training providers and other partners.
• Assist with data extraction, collation, and basic analysis to support reporting and operational needs.
• Ad hoc duties as assigned.

Skills

Analytical thinking

Stakeholder management

Communication skills

Design thinking

Independent worker

Job description

Skills & Workforce Development Agency (SWDA) in Singapore seeks a Temp Manager to support the Incentives Management Division in administering the SkillsFuture Level-Up Training Allowance and related programmes. The role covers appeals handling, quality checks on service partners, TAS enhancements, SOP reviews, and stakeholder engagement.

The successful candidate will assist with data extraction and basic analysis for reporting, work within a fast-paced environment, and may be asked to handle ad