Manager Strategic Account

Deliveryhero; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Pandora is seeking a highly analytical Strategic Account Manager to join our regional commercial team. You will act as an internal advisor and commercial architect, helping local teams drive best-in-class management for top strategic partners across markets, and will design AI-enabled growth strategies to empower commercial workflows.

The role serves as a launchpad for transitioning from management consulting to tech, with a focus on hypothesis-driven problem solving, robust financial modeling,

Qualifications

Responsibilities

• AI-Enhanced JBP delivery: partner with local teams to build and deliver JBPs using AI analytics.
• Vendor-centric value creation: design regional playbooks to maximize value for strategic partners across marketing, operations, and affordability.
• Hands-on execution: participate in vendor negotiations and pitches to close key accounts and secure strategic investments.
• Dream Brands strategy: target and sign market-shifting accounts through bespoke, data-backed approaches.
• AI-Powered tooling: lead AI-driven tools and lead-generation algorithms to identify upsell opportunities.
• Financial modeling & investment ROI: create AI-assisted models to optimize vendor investments and ROI.
• Go-to-market playbooks: provide smart pitch collateral and structured negotiation frameworks for campaigns.
• Implementation support: deploy and drive adoption of new tools and frameworks across markets.
• Sales & pitch training: develop programs for local teams and create materials for C-level meetings.
• Analytical & AI upskilling: coach teams on hypothesis-driven problem solving and AI co-pilots.
• Internal liaison: act as the voice of strategic partners and translate market feedback to the organization.

Job description

We are seeking a highly analytical and strategically minded Strategic Account Manager to join our regional commercial team. As a pivotal member of our organization at Pandora, you will serve as an internal advisor and commercial architect, responsible for helping our local teams drive best-in-class account management for our most-critical strategic partners spanning multiple markets (including top global and regional F&B chains). By designing top-tier vendor growth strategies and integrating cutting-edge AI solutions into our commercial workflows, you will, in turn, empower and support our commercial teams across Asia, Europe and Turkey perform on the ground.

This role serves as an exceptional launchpad for a top-tier management consultant looking to transition into the tech industry on the commercial side, offering a unique blend of strategic advisory, AI-driven innovation, and high-impact operational execution. The ideal candidate will possess a top-tier management consulting or corporate strategy background, demonstrating the ability to apply hypothesis-driven problem-solving, develop robust financial models, and design scalable commercial frameworks that elevate our strategic vendor partnerships.

Your Mission

Act as a hands‑on central bridge between regional strategic functions (Take‑rate, Affordability, Product) and local execution, ensuring our commercial ecosystem is fully optimized for strategic partner success.

Shape and scale best‑in‑class strategic account management standards across our regional footprint at Pandora, ensuring our top‑tier vendors receive unmatched commercial support.

Leverage your consulting toolkit to make a seamless transition into the tech industry, gaining deep commercial exposure and driving real‑world business outcomes for our most important global and regional partners.

Empower local commercial teams by building AI‑enhanced quantitative models, dynamic ROI calculators, and tailored commercial frameworks to drive vendor investments and growth.

Foster a culture of continuous improvement by embedding Joint Business Plan (JBP) best practices, scaling AI capabilities across all commercial touchpoints, and upskilling field teams.

Key Responsibilities

Strategic Partner Management & JBP Excellence

• AI-Enhanced JBP Delivery: Partner closely with local commercial teams to build, standardize, and deliver best‑in‑class Joint Business Plans (JBPs) for top‑tier accounts, utilizing AI‑driven predictive analytics to forecast joint investment outcomes and long‑term vendor growth.
• Vendor‑Centric Value Creation: Design regional playbooks that focus on maximizing value for our most strategic partners, ensuring they receive comprehensive support spanning marketing, operations, and affordability initiatives.
• Hands‑On Execution: Actively participate in high‑stakes vendor negotiations and pitch meetings, working side‑by‑side with local Commercial teams to close critical Dream Brands and secure complex strategic investments.
• Dream Brands Strategy: Focus on acquiring "Dream Brands"-massive, highly strategic vendors currently missing from the platform. Collaborate directly with local Commercial Directors and Managing Directors to formulate the optimal approach, craft bespoke, data‑backed pitch strategies, and successfully sign these market-shifting accounts.

AI Integration & Commercial Tools

• AI-Powered Tooling: Spearhead the ideation, development, and deployment of AI‑powered commercial tools and lead‑generation algorithms designed to help commercial teams proactively identify vendor upselling and retention opportunities.
• Financial Modeling & Investment ROI: Build sophisticated, AI‑assisted financial models to structure vendor investments, guiding local teams on how to maximize partner growth and platform ROI for their top‑tier accounts.
• Go‑to‑Market Playbooks: Equip local commercial teams with smart pitch collateral, structured negotiation frameworks, and strategic value propositions to successfully sell affordability programs, subscriptions, and high‑visibility campaigns to enterprise partners.
• Implementation Support: Roll up your sleeves to directly deploy and embed new commercial tools, ROI models, and frameworks into local markets, actively driving adoption and on‑the‑ground execution alongside regional teams.

Commercial Capability Building & Training

• Sales & Pitch Training: Design and execute high‑impact training programs for local commercial teams, focusing on advanced sales meeting preparation, strategic pitching techniques, and the creation of compelling commercial materials for C‑level vendor meetings.
• Analytical & AI Upskilling: Coach field teams on hypothesis‑driven problem‑solving, advanced analytics, and how to effectively leverage AI co‑pilots and automated workflows in their day‑to‑day strategic partner management.

Cross‑Functional Orchestration & Strategic Advisory

• Internal Liaison: Act as the voice of our strategic partners, effectively communicating local market fee