Manager/Senior Manager, Partnerships Management and Capability Development (12-Months Temp Contract) [EWTD]

Skills and Workforce Development Agency; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Skills and Workforce Development Agency is seeking a detail-oriented coordinator to support Anchor Programme Partners under WDG and CCP initiatives. You will manage operational touchpoints, document issues, and assist in data-driven reporting and dashboard tasks.

The role requires tertiary qualifications and a background in programme management, preferably with government experience. Strong organisational skills and the ability to work independently and in teams are essential.

Qualifications

• Tertiary qualifications or equivalent experience in a relevant field.
• Experience in programme management or account management, preferably in a government agency.
• Knowledge of workforce development or human capital initiatives is advantageous.
• Strong organisational and deadline management skills.
• Detail-oriented with ability to navigate ambiguity and change.

Responsibilities

• Supporting account management for Anchor Programme Partners by maintaining regular touchpoints on operational matters and documenting follow-ups.
• Tracking and consolidating performance data for WDG(JR+) and CCP initiatives and preparing team reports.
• Assisting in dashboard creation and utilising AI tools to enhance data collation and analysis.
• Maintaining and updating operational guides for Anchor Programme Partners to ensure accuracy.
• Serving as data coordinator and liaison with internal divisions for related programmes.
• Assisting in consolidating and processing administrative requests, including TechPass setup and account configuration.

Skills

Programme Monitoring

Data Analysis

Communication Skills

Coordination

Administration

Problem-Solving

AI Competency

Education

Tertiary qualifications

Job description

What The Role Is

You will be part of the Partnerships Management team, providing operational and administrative support for Anchor Programme Partners (APPs) under the Workforce Development Grant (WDG) and Career Conversion Programme (CCP) initiatives. This role is complementary to the existing team and focuses on operational coordination, data tracking, and documentation support.

What You Will be Working On

This includes:

1. Supporting accountmanagement for Anchor Programme Partners by maintaining regular touchpoints onoperational matters and helping to document and follow up on issues discussed.

2. Tracking andconsolidating performance data for Anchor Programme Partners under SkillsFuturefor Workforce Development Grant (Job Redesign+) (WDG(JR+)) and CareerConversion Programmes and preparing reports for team’s review. This may includeassisting in dashboard creation, and the use of AI tools to improve theefficiency of data collation and analysis

3. Maintaining andupdating operational guides for anchor Programme Partners to ensure accuracyand relevance.

4. Acting as datacoordinator and liaison for relevant programmes, working closely with internaldivisions.

5. Assisting in theconsolidation and processing of administrative requests, including TechPasssetup and account configuration.

6. Supporting programme partnersin the upkeep of programme documentation and reporting, including followingthrough on audit findings to ensure timely resolution.

Required Skillsand Competencies:

1.Programme Monitoring:Experience in tracking programme performancewith strong attention to detail.

2.Data Analysis and Interpretation:Ability to analyse programme performance usingkey metrics, identify trends, and surface insights to support decision-making.

3.Communication Skills:Strong written and verbal communication skillsto liaise with partners and prepare operational documents.

4.Coordination and Administration:Organised and meticulous in managingadministrative processes across multiple workstreams.

5.Problem-Solving:Proactivein identifying operational issues and working with relevant parties toimplement solutions.

6.AI Competency: Familiarity with AI toolsand technologies is a plus, with an ability to leverage them to enhanceoperational efficiency and decision-making.

Requirements:

Knowledge and Skills:

Tertiary qualifications or equivalent experience in a relevant field.

Prior experience in programme management or account management, preferably in a government agency (Ministry or Statutory Board).

Knowledge of workforce development or human capital initiatives would be advantageous.

Strong organisational skills with the ability to manage multiple priorities and deadlines.

Detail-oriented and adaptable, with the ability to navigate ambiguity and change.

Able to work both independently and collaboratively in a team setting.

Abilities/Aptitudes:

Detail-oriented with strong analytical and problem-solving capabilities

Proactive in identifying areas for improvement and implementing solutions

Able to work well both independently and in teams

Strong problem-solving and analytical skills

Highly adaptable and receptive to ambiguity and changes