Manager, Programme Operations and Administration (ICPD) [Temp - 1 Year]

Skills and Workforce Development Agency; Singapore; On-site; SGD 70,000 - 130,000; Full time

Job summary

Skills and Workforce Development Agency (SWDA) is building an innovation programme within the Careers and Employment Services ecosystem in Singapore. The role focuses on planning, processing applications, evaluation support, data tracking, dashboarding, reporting and knowledge management.

The successful candidate will coordinate engagements with applicants and stakeholders, prepare governance materials, monitor timelines, and contribute to continuous improvement through automation and dashboard

Qualifications

• Relevant experience in programme management, project coordination, stakeholder engagement, partnerships and/or grants administration
• Familiarity with Singapore's labour market and the Careers and Employment Services (CES) ecosystem including intermediaries and solution providers
• Strong written and verbal communication skills for engaging internal stakeholders and ecosystem partners
• Proficient in MS Office applications, with hands-on experience in data visualisation tools such as Power BI or Tableau
• Detail-oriented and adaptable, with the ability to manage multiple priorities and navigate ambiguity and change
• Able to work independently and in a team
• Interest in innovation, workforce transformation and programme development

Responsibilities

• Support the planning and execution of innovation programme calls, including preparing engagement materials, briefing notes, FAQs, application guides and templates
• Manage enquiries from prospective applicants and coordinate follow-up actions
• Coordinate engagement sessions, meetings and timelines with applicants and stakeholders
• Support proposal screening and coordinate evaluation processes with programme applicants and stakeholders
• Prepare meeting materials, minutes and documentation for programme governance and approval processes
• Track proposal statuses, assessment outcomes and approval timelines
• Programme Administration
• Maintain the overall programme calendar, monitor key milestones, and track project deliverables, budget utilisation and claims submissions
• Maintain accurate records of approved projects, programme agreements and documentation
• Prepare management reports and programme updates using accurate and timely data
• Support design, maintenance and refresh of management dashboards and reports, leveraging digital and AI tools to surface programme trends and insights, key risks and decision points
• Monitor programme KPIs and outcomes, and present them in clear visual formats for management and stakeholder audiences
• Knowledge Management & Continuous Improvement
• Support documentation of pilot learnings and development of case studies
• Consolidate feedback from applicants and stakeholders to support process improvements
• Support implementation of automation and digitalisation initiatives to improve programme operations

Tools

Power BI

Tableau

Excel

PowerPoint

Job description

What the role is:

The Skills and Workforce Development Agency (SWDA) is establishing an innovation programme as a strategic platform to identify, test, and scale innovative workforce solutions within the Careers and Employment Services (CES) ecosystem. In this role, you will support the planning and implementation of the innovation programme across its full cycle – from programme calls and application processing, to evaluation support, data tracking, dashboarding, reporting and knowledge management. You will work closely with internal teams and external stakeholders to ensure the programme runs smoothly, is well-documented and continuously improved. This role is suited for someone who is detail-oriented, organised, collaborative, and keen to contribute to meaningful workforce innovation.

What you will be working on:

• Support the planning and execution of innovation programme calls, including preparing engagement materials, briefing notes, FAQs, application guides and templates
• Manage enquiries from prospective applicants and coordinate followup actions
• Coordinate engagement sessions, meetings and timelines with applicants and stakeholders
• Support proposal screening and coordinate evaluation processes with programme applicants and stakeholders
• Prepare meeting materials, minutes and documentation for programme governance and approval processes
• Track proposal statuses, assessment outcomes and approval timelines
• Programme Administration
• Maintain the overall programme calendar, monitor key milestones, and track project deliverables, budget utilisation and claims submissions
• Maintain accurate records of approved projects, programme agreements and documentation
• Prepare management reports and programme updates using accurate and timely data
• Support design, maintenance and refresh of management dashboards and reports, leveraging digital and AI tools to surface programme trends and insights, key risks and decision points
• Monitor programme KPIs and outcomes, and present them in clear visual formats for management and stakeholder audiences
• Knowledge Management & Continuous Improvement
• Support documentation of pilot learnings and development of case studies
• Consolidate feedback from applicants and stakeholders to support process improvements
• Support implementation of automation and digitalisation initiatives to improve programme operations

What we are looking for:

• Relevant experience in areas such as programme management, project coordination, stakeholder engagement, partnerships and/or grants administration
• Familiarity with Singapore's labour market and the Careers and Employment Services (CES) ecosystem including intermediaries and solution providers
• Strong written and verbal communication skills for engaging internal stakeholders and ecosystem partners
• Proficient in using MS Office applications, particularly Excel and PowerPoint; hands-on experience with data visualisation tools such as Power BI or Tableau is strongly preferred
• Detail-oriented and adaptable, with the ability to manage multiple priorities effectively and navigate ambiguity and change
• Able to work both independently and collaboratively in a team setting
• Interest in innovation, workforce transformation and programme development

About Skills and Workforce Development Agency

The Skills and Workforce Development Agency (SWDA), a statutory board under the Ministry of Manpower (MOM), drives lifelong learning and workforce development to enable Singaporeans to take charge of their careers, learn for life, access good jobs, and grow in fulfilling careers. We enable employers to build a skilled, future-ready workforce, design quality jobs, and adopt skills recognition practices. Together with our partners, we build a trusted, high-quality, industry-relevant, and innovative ecosystem that meets the evolving workforce needs of both businesses and workers. Guided by our vision of a Singapore where everyone can grow in fulfilling careers, we live our promise of Building Skills, Growing Careers by nurturing lifelong learning, strengthening employability and enabling career growth for all, including our own officers, through a continuous learning culture and a supportive, flexible, inclusive working environment that fosters innovation, collaboration, and well-being. So, join us to be part of a dynamic team driving the national SkillsFuture movement and building a strong Singaporean core. Together, we create opportunities, transform lives, and shape the future of work.