Manager/Senior Manager (Ops Policy), ECDA/TFN

Ministry Of Social And Family Development; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Ministry Of Social And Family Development (MSF) in Singapore is seeking a proactive professional to join the Ops Planning team within the Transformation division of the SOE Pillar at ECDA. The role focuses on aligning preschool subsidies and related services with ECDA objectives, driving operational excellence and evidence-based decisions.

You will collaborate with pillar divisions and stakeholders to map processes, support data strategy implementation, and lead improvements across subsidy

Qualifications

• Experience in policy development or implementation and/or process improvements with data-driven analysis and performance monitoring.
• Design customer-centric services, map user journeys, and leverage technology to enhance service delivery while ensuring quality standards.
• Experience in data analysis, performance monitoring, and using data-driven insights to support strategic decision making and continuous improvement.
• Experience in developing implementation strategies, managing transitions, and engaging stakeholders to ensure adoption of new processes and systems.

Responsibilities

• Design and review preschool subsidies policies and frameworks to enhance service delivery.
• Monitor operational performance and address service gaps.
• Coordinate with internal divisions and external stakeholders to align strategies with ECDA objectives.
• Support change management and implementation of service delivery improvements.

Skills

Operations planning

Service design

Data analytics

Change management

Job description

What the role is:

We are looking for a motivated and driven person who enjoys working in a collaborative and dynamic environment to be part of the Ops Planning team, under Transformation division within the Strategy and Organisation Excellence (SOE) Pillar in the Early Childhood Development Agency (ECDA). You will ensure alignment with ECDA's overarching objectives to deliver affordable, accessible, and quality preschool education to the citizens of Singapore. You would collaborate with pillar divisions and across ECDA to support organisational transformation and strategic initiatives, including data strategy implementation, that drive operational excellence and evidence-based decision making. You may lead operational excellence and service delivery improvements across preschool subsidy schemes. By conducting thorough process mapping and analysis, you are required to work closely with various stakeholders to understand operational challenges and co-develop practical solutions. You will reduce operational inefficiencies whilst driving change management initiatives, including developing implementation roadmaps and communication plans, ensuring smooth transitions as users adopt new processes or digital solutions.

What you will be working on:

Operations Planning

• Work with policy to design and review policies related to preschool subsidies
• Develop and/or review preschool subsidies operational frameworks, policies and processes to enhance service delivery effectiveness
• Monitor operational performance and develop practical solutions to address service gaps
• Support the development of pillar's work plans to meet operational needs
• Coordinate with internal divisions and external stakeholders to align operational strategies with ECDA's objectives

Process Excellence & Service Delivery Enhancement

• Process mapping and analysis exercises to identify areas for improvement in subsidy disbursement processes
• Review existing system logic and workflows to recommend practical enhancements
• Develop and track key performance indicators to measure operational effectiveness
• Prepare analytical reports with recommendations for process improvements
• Work with stakeholders to implement and sustain process improvements

Digital Transformation & Innovation

• Support end-to-end digitalisation projects, including requirements gathering, process documentation, and vendor collaboration
• Lead change management efforts to ensure successful adoption of new systems and processes

What we are looking for:

• Operations Planning: At least 2 years of experience in policy development or implementation and/or process improvements, through data-driven analysis and performance monitoring.
• Service Design & Innovation: Strong capability to design customer-centric services, map user journeys, and leverage technology to enhance service delivery while ensuring quality standards are met
• Data Processing & Analytics: Experience in data analysis, performance monitoring, and using data-driven insights to support strategic decision making and initiatives in driving continuous improvement in service delivery outcomes
• Change Management & Stakeholder Engagement: Experience in developing implementation strategies, managing transitions, and engaging stakeholders to ensure successful adoption of new processes and systems.

Key Skills and Attributes

• Strong analytical and process improvement skills
• Excellent communication and training delivery capabilities
• Service-oriented, resourceful and meticulous
• Good writing skills
• Able to work independently and in teams
• Adaptable and able to manage multiple priorities effectively

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career! At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.