Manager/ Senior Manager, Alumni Engagement, OAR

Singapore Management University; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Management University seeks a proactive professional to support the Office of Alumni Relations in engaging alumni, cultivating industry partnerships and delivering events. The role requires coordinating with schools and institutes, managing volunteer groups, and driving alumni participation.

The successful candidate should bring a bachelor’s degree and at least four years of relevant experience, with strong communication, planning and relationship-building skills.

Qualifications

• Bachelor’s degree with at least 4 years of working experience, preferably in the higher education sector, in stakeholder engagement and event management.
• Able to thrive in a fast-paced environment, manage competing priorities, and deliver quality outcomes under tight deadlines.
• Detail-oriented with strong project management, administrative and organisational skills.
• Excellent interpersonal, presentation and communication skills (both written and verbal) – with an outgoing personality.
• Demonstrate strategic, critical and analytical thinking abilities. Mature and relationship-oriented, with a proven ability to build and sustain partnerships with alumni, industry partners and other stakeholders.
• Proficient in leveraging technology, social media and database management tools.
• Creative, innovative, energetic, and positive in outlook, with a proactive approach to problem-solving.
• Willing to work after office hours when required.

Responsibilities

• Stakeholder engagement: develop and deliver alumni engagement initiatives with partner schools, offices, colleges and institutes.
• Volunteer management: strengthen alumni communities and support chapters with governance and records management.
• Event planning and management: conceptualise, organise, and evaluate a diverse portfolio of alumni events including panel discussions and reunions.
• Support supervisor and contribute to university-wide events and initiatives.
• Other duties as assigned.

Skills

Stakeholder engagement

Event management

Project management

Interpersonal skills

Communication skills

Strategic thinking

Analytical thinking

Relationship building

Technology proficiency

Social media

Database management

Education

Bachelor's degree

Job description

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Alumni Relations (OAR).
• Stakeholder Engagement
  • Partner Schools, Offices, Colleges and Institutes to develop and deliver alumni engagement initiatives.
  • Identify, cultivate, and collaborate with industry partners to create meaningful opportunities and value-added engagement initiatives for alumni.
  • Contribute as an active team member within OAR to support cluster, department and university-wide events.
• Volunteer Management: Manage Alumni Chapters, Groups and Communities
  • Strengthen alumni engagement by fostering and deepening relationships local and overseas alumni communities, in alignment with OAR’s volunteer engagement strategy.
  • Provide strategic guidance and operational support to alumni chapters/groups on their initiatives, budget, succession plans, governance and related matters.
  • Maintain and manage alumni/volunteer database, ensuring records and contact information remain accurate and up to date.
• Event Planning and Management
  • Conceptualise, research and execute a diverse portfolio of alumni engagement programmes which include panel discussions, class reunions and overseas townhalls (virtual) to drive meaningful connections and sustained engagement across diverse alumni segments.
  • Manage end-to-end event planning, execution, evaluation, reporting and communications to ensure successful delivery and engagement outcomes.
  • Support the implementation of strategic initiatives and undertake other responsibilities assigned by the supervisor.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree with at least 4 years of working experience, preferably in the higher education sector, in the areas of stakeholder engagement and event management.
• Able to thrive in a fast-paced environment, manage competing priorities, and deliver quality outcomes under tight deadlines.
• Detail-oriented with strong project management, administrative and organisational skills.
• Excellent interpersonal, presentation and communication skills (both written and verbal) – with an outgoing personality.
• Demonstrate strategic, critical and analytical thinking abilities.Mature and relationship-oriented, with a proven ability to build and sustain strong partnerships with alumni, industry partners, and other stakeholders. Experience in alumni relations would be an advantage.
• Proficient in leveraging technology, social media and database management tools.
• Creative, innovative, energetic, and positive in outlook, with a proactive approach to problem-solving.
• Willing to work after office hours when required.