Senior Manager, University Events, OCCM

hyperscal solutions pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Singapore Management University seeks a Senior Manager for the Office of Corporate Communications and Marketing (OCCM) to lead end-to-end event planning and delivery of major events domestically and abroad.

You will oversee concepts, operation plans, risk management, stakeholder engagement and guest experiences, coordinating with internal teams and external partners for seamless delivery.

Qualifications

• Senior Manager operates with a high degree of independence in event planning, operational management and delivery.
• The role requires strong expertise in event operations, programme development, technical production, stakeholder management, protocol and guest experience.

Responsibilities

• Lead the end-to-end planning and delivery of major events, including local and overseas events, thought leadership programmes, customer experience events, performances, video productions and virtual or hybrid events.
• Develop event concepts and customer experience initiatives aligned with strategic objectives.
• Independently develop comprehensive event operation plans, logistical and technical requirements for seamless delivery.
• Develop and implement event risk management and contingency/recovery plans; coordinate security as needed.
• Manage detailed protocol arrangements for events involving SMU leadership and distinguished guests; coordinate with internal and external stakeholders.
• Develop detailed event programmes, including speeches, panels, performances and breaks; establish staff responsibilities and protocols.
• Independently manage speakers and panellists, including invitations, travel, publicity and guest requirements.
• Liaise with schools, offices, institutes and vendors to translate event needs into technical specs and oversee delivery.
• Support marketing and communications plans, including platforms for physical, virtual and hybrid events.
• Conduct research and develop topics for thought leadership events and identify suitable speakers.
• Coordinate stakeholder expectations, anticipate issues and propose practical solutions.

Skills

Event management

Stakeholder management

Project planning

Risk management

Education

Degree in relevant field

Job description

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• Event Planning and Delivery
  • Lead the end-to-end planning and delivery of major events, including local and overseas events, thought leadership programmes, customer experience events, performances, video productions and virtual or hybrid events.
• Event Concept Development and Execution
  • Develop event concepts and customer experience initiatives within the strategic direction established for the event. Translate strategic objectives into engaging programmes, formats and experiences for event attendees.
• Event Operations and Technical Planning
  • Independently develop comprehensive event operation plans, master administrative programmes, technical specifications, logistics plans and onsite operating arrangements. Coordinate operational and technical requirements to ensure seamless event delivery.
• Risk, Contingency and Security Management
  • Develop and implement event risk management and contingency/recovery plans. Coordinate security requirements and implementation for high-level events and engagements, escalating significant or sensitive matters to the Head.
• Protocol and Guest Management
  • Manage detailed protocol arrangements for events involving SMU Leadership and distinguished guests. Coordinate with relevant offices, vendors and external stakeholders to ensure appropriate protocol, hospitality and onsite arrangements.
• Programme and Content Development
  • Develop detailed event programmes comprising speeches, panel discussions, performances, breaks and other segments. Develop master administrative programmes setting out staff responsibilities, operational requirements and protocol arrangements.
• Speaker and Panellist Management
  • Independently manage speakers and panellists, including invitations, logistics, travel arrangements where required, publicity and marketing consent, customised programmes and individual guest requirements.
• Stakeholder and Vendor Management
  • Liaise directly with Schools, Offices, institutes, centres, external partners and vendors to manage programming, operational and logistical requirements. Translate event needs into clear operational and technical specifications and coordinate vendors to deliver agreed requirements.
• Marketing and Communications Implementation
  • Implement event marketing and communications plans in collaboration with relevant stakeholders. Develop supporting communications and engagement initiatives and recommend appropriate platforms and formats, including physical, virtual and hybrid approaches.
• Thought Leadership Programme Development
  • Conduct research and develop relevant topics, synopses and programme concepts for thought leadership events. Identify suitable speakers and develop programmes that support the agreed strategic narrative and objectives.
• Stakeholder Coordination and Problem-Solving
  • Manage diverse stakeholder requirements, anticipate operational issues and provide practical recommendations. Escalate matters requiring higher-level judgement with clear proposals for consideration.
• Vendor and Procurement Management
  • Support vendor negotiations, contract management and procurement processes, including the preparation of technical specifications and tender documentation. Manage vendor relationships to achieve quality, value and effective delivery.
• Team Guidance and Mentoring
  • Guide and mentor junior staff in event planning, programme development, stakeholder engagement and event operations, supporting their professional development and performance.
• Other duties as assigned.

QUALIFICATIONS

• Degree with 10 years of events management experience.
• The Senior Manager operates with a high degree of independence in event planning, operational management and delivery, with responsibility for translating strategic direction into successful outcomes.
• The role leads complex events from conceptualisation through execution and post-event follow-up and works closely with internal stakeholders, external partners, vendors, speakers and distinguished guests to ensure seamless delivery.
• The role requires strong expertise in event operations, programme development, technical production, stakeholder management, protocol, logistics, risk management and guest experience.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University