Manager/ Senior Manager, Alumni Engagement, OAR

hyperscal solutions pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Management University invites a skilled Alumni Relations professional to lead stakeholder engagement and volunteer management within the Office of Alumni Relations (OAR).

You will partner with Schools, Offices and industry partners to deliver meaningful alumni programs, manage chapters overseas, and plan events while supporting university-wide initiatives. A Bachelor's degree with 4+ years' experience is expected.

Qualifications

• Bachelor's degree with at least 4 years of working experience, preferably in higher education.
• Thrive in a fast-paced environment, manage competing priorities, and deliver quality outcomes under tight deadlines.
• Detail-oriented with strong project management, administrative and organisational skills.
• Excellent interpersonal, presentation and communication skills (written and verbal) with an outgoing personality.
• Demonstrate strategic, critical and analytical thinking abilities.
• Mature and relationship-oriented, with proven ability to build partnerships with alumni and other stakeholders.
• Experience in alumni relations would be an advantage.
• Proficient in leveraging technology, social media and database management tools.
• Creative, innovative, energetic, and positive with a proactive approach to problem-solving.
• Willing to work after office hours when required.

Responsibilities

• Partner Schools, Offices, Colleges and Institutes to develop and deliver alumni engagement initiatives.
• Identify, cultivate, and collaborate with industry partners to create meaningful opportunities for alumni.
• Contribute as an active team member within OAR to support cluster, department and university-wide events.
• Manage Alumni Chapters, Groups and Communities to strengthen alumni engagement and governance.
• Provide strategic guidance and operational support to alumni chapters on initiatives, budgets, and succession plans.
• Maintain and manage alumni/volunteer database with accurate records and contact information.
• Conceptualise, research and execute a diverse portfolio of alumni engagement programmes, including reunions and overseas townhalls.
• Manage end-to-end event planning, execution, evaluation, reporting and communications.
• Support the implementation of strategic initiatives and undertake other responsibilities assigned by the supervisor.

Skills

Stakeholder engagement

Event management

Volunteer management

Project management

Communication

Interpersonal skills

Relationship building

Strategic thinking

Education

Bachelor's degree

Tools

Database management tools

CRM systems

Microsoft Office

Social media tools

Job description

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff.

No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Alumni Relations (OAR).
• Stakeholder Engagement
  • Partner Schools, Offices, Colleges and Institutes to develop and deliver alumni engagement initiatives.
  • Identify, cultivate, and collaborate with industry partners to create meaningful opportunities and value-added engagement initiatives for alumni.
  • Contribute as an active team member within OAR to support cluster, department and university-wide events.
• Volunteer Management: Manage Alumni Chapters, Groups and Communities
  • Strengthen alumni engagement by fostering and deepening relationships local and overseas alumni communities, in alignment with OAR's volunteer engagement strategy.
  • Provide strategic guidance and operational support to alumni chapters/groups on their initiatives, budget, succession plans, governance and related matters.
  • Maintain and manage alumni/volunteer database, ensuring records and contact information remain accurate and up to date.
• Event Planning and Management
  • Conceptualise, research and execute a diverse portfolio of alumni engagement programmes which include panel discussions, class reunions and overseas townhalls (virtual) to drive meaningful connections and sustained engagement across diverse alumni segments.
  • Manage end-to-end event planning, execution, evaluation, reporting and communications to ensure successful delivery and engagement outcomes.
  • Support the implementation of strategic initiatives and undertake other responsibilities assigned by the supervisor.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree with at least 4 years of working experience, preferably in the higher education sector, in the areas of stakeholder engagement and event management.
• Able to thrive in a fast-paced environment, manage competing priorities, and deliver quality outcomes under tight deadlines.
• Detail-oriented with strong project management, administrative and organisational skills.
• Excellent interpersonal, presentation and communication skills (both written and verbal) - with an outgoing personality.
• Demonstrate strategic, critical and analytical thinking abilities.
• Mature and relationship-oriented, with a proven ability to build and sustain strong partnerships with alumni, industry partners, and other stakeholders. Experience in alumni relations would be an advantage.
• Proficient in leveraging technology, social media and database management tools.
• Creative, innovative, energetic, and positive in outlook, with a proactive approach to problem-solving.
• Willing to work after office hours when required.

OTHER INFORMATION

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Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.