Manager/Senior Manager

Pharmaceutical Society of Singapore; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

The Pharmaceutical Society of Singapore is seeking a capable Secretariat leader to head the Secretariat, overseeing day-to-day operations and shaping the long-term effectiveness of the office. The role reports to the PSS Council and drives professional, service-oriented delivery for all Secretariat activities.

You will set priorities aligned with Council strategy, supervise staff, manage budgets, partnerships, and digital initiatives, and ensure robust governance, reporting, and continuity

Responsibilities

• Serve as the overall lead and head of the PSS Secretariat, responsible for day-to-day and long-term operational effectiveness of the office
• Set the direction and priorities of the Secretariat in alignment with PSS Council's strategic goals
• Act as the first point of accountability for all Secretariat matters — operational, financial, people and administrative
• Ensure the Secretariat operates as a high-functioning, professional and service-oriented team at all times
• Represent the Secretariat in all internal and external matters, ensuring timely and appropriate reporting of all relevant issues to the PSS Council
• Strategically review and approveprocess improvement initiatives across administrative and financial functions
• Ensurebusiness continuity planningfor the Secretariat
• Propose and enforce PSS policies and Secretariat SOPs, subject to Council approval
• Conductperiodic policy reviewsand recommend updates to Council
• Support event chairs in monitoring event budgets, themes and key partnerships for all programmes and activities
• Drive and support annual workplansfor events and training activities, ensuring alignment with PSS Council's strategic priorities and financial targets
• Monitorworkplan progress and milestones, providing regular updates to the PSS Council and making timely adjustments where necessary
• Support the Training Academy Chair in the development, delivery and sustainability of all training programmes, courses and workshops organised by PSS
• Monitor training programme feedback and evaluation scores to ensure programmes maintain quality, relevance and value for PSS members
• Support the tracking of the Society's annual budget; monitor expenditure and report on budget variances to the PSS Council
• Accountable for driving and sustaining annual revenuein alignment with PSS expenditure
• Leverage on PSS’s strategic priorities to seek sponsorship short and long term
• Presentfinancial performance reportsto the PSS Council
• Serve as a key point of contact for external stakeholders and partners, working collaboratively with Council members where relevant
• Build and maintaininstitutional partnershipsrelevant to PSS's mission
• Represent the PSS Secretariat at relevant external meetings and collaborations, as assigned by the PSS Council
• Directly supervise and managethe Assistant Manager and all Secretariat support staff
• Conduct performance appraisals and set KPIs for team members in consultation with the relevant Council member
• Propose training and development plans for all Secretariat staff, subject to Council member endorsement
• Propose and prioritise digital investment decisions for Council's approval, in consultation with the Honorary Treasurer
• Drivemembership growth initiativesand oversee CRM strategy
• Strategically direct the development and improvement of the PSS website, LMS and membership systems

Job description

1. Secretariat Management

• Serve as the overall lead and head of the PSS Secretariat, responsible for the day-to-day and long-term operational effectiveness of the office
• Set the direction and priorities of the Secretariat in alignment with PSS Council's strategic goals
• Act as the first point of accountability for all Secretariat matters — operational, financial, people and administrative
• Ensure the Secretariat operates as a high-functioning, professional and service-oriented team at all times
• Represent the Secretariat in all internal and external matters, ensuring timely and appropriate reporting of all relevant issues to the PSS Council
• Strategically review and approveprocess improvement initiatives across administrative and financial functions
• Ensurebusiness continuity planningfor the Secretariat
• Propose and enforce PSS policies and Secretariat SOPs, subject to Council approval
• Conductperiodic policy reviewsand recommend updates to Council

2. Oversight of Society’s workplans

• Support event chairs in monitoring event budgets, themes and key partnerships for all programmes and activities
• Drive and support annual workplansfor events and training activities, ensuring alignment with PSS Council's strategic priorities and financial targets
• Monitorworkplan progress and milestones, providing regular updates to the PSS Council and making timely adjustments where necessary
• Support the Training Academy Chair in the development, delivery and sustainability of all training programmes, courses and workshops organised by PSS
• Monitor training programme feedback and evaluation scores to ensure programmes maintain quality, relevance and value for PSS members

3.Financial Leadership & Revenue Sustainability

• Support the tracking of the Society's annual budget; monitor expenditure and report on budget variances to the PSS Council
• Accountable for driving and sustaining annual revenuein alignment with PSS expenditure
• Leverage on PSS’s strategic priorities to seek sponsorship short and long term
• Presentfinancial performance reportsto the PSS Council

4. Stakeholder & Relationship Management

• Serve as a key point of contact for external stakeholders and partners, working collaboratively with Council members where relevant
• Build and maintaininstitutional partnershipsrelevant to PSS's mission
• Represent the PSS Secretariat at relevant external meetings and collaborations, as assigned by the PSS Council

5. Secretariat Leadership

• Directly supervise and managethe Assistant Manager and all Secretariat support staff
• Conduct performance appraisals and set KPIs for team members in consultation with the relevant Council member
• Propose training and development plans for all Secretariat staff, subject to Council member endorsement

6. Digital Strategy & Membership Growth

• Propose and prioritise digital investment decisions for Council's approval, in consultation with the Honorary Treasurer
• Drivemembership growth initiativesand oversee CRM strategy
• Strategically direct the development and improvement of the PSS website, LMS and membership systems