Manager, Process Support Engineer

Applied Materials South East Asia; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Applied Materials Singapore is seeking a seasoned Field Service Engineer to support customers with on-site installation, diagnostics, and repair of complex semiconductor equipment.

You will liaise between customers and the Business Unit, train junior staff, and ensure adherence to global standards while traveling up to 50% to client sites.

Qualifications

• Bachelor's degree in engineering or related field.
• Experience in servicing semiconductor equipment.
• Willingness to travel up to 50%.
• Strong communication and customer-facing skills.

Responsibilities

• Liaise between the customer and the Business Unit for project delivery.
• Provide on-site installation, diagnostics, troubleshooting, and repair.
• Coordinate with customers to optimize tool performance to meet processes.
• Oversee training and certification of junior field engineers.
• Ensure adherence to Applied Materials' standards and quality expectations.

Skills

Customer liaison

Project coordination

Communication

Education

Bachelor's degree in Engineering or related field

Tools

Diagnostics tools

Field service software

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• Manages PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs Junior PSEs and customers in the operation and maintenance of the system.
• Oversee training and certification of Junior PSEs into their areas of assigned responsibility
• Knowledge of 3 or more processes on 1 or more technologies

Functional Knowledge

• Works on issues where analysis of situation or data requires review of relevant factors

Business Expertise

• Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives

Leadership

• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees

Problem Solving

• Exercises judgment within defined procedures and policies to determine appropriate action.

Impact

• Erroneous decisions or failure to achieve results will cause delays in schedules.

Interpersonal Skills

• Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

Additional Information

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Time Type

Full time

Employee Type

Assignee / Regular

Travel

Yes, 50% of the Time

Relocation Eligible

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.