Customer Engineering Technician

Applied Materials South East Asia; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Applied Materials South East Asia is looking for a dedicated technician to ensure the operational efficiency of our systems in Singapore. Responsibilities include planning and executing maintenance tasks, ensuring customer satisfaction, and providing technical support to the team. The ideal candidate must be prepared for a physically demanding role involving clean room protocols and safety equipment.

This full-time position requires flexible 12-hour rotating shifts and contributes to continual improvements in productivity and efficiency.

Qualifications

• Ability to work physically demanding tasks including extensive walking and lifting.
• Experience in a clean room environment with safety equipment.
• Good understanding of team integration to achieve objectives.

Responsibilities

• Plan daily work schedules for maintenance tasks.
• Ensure customer satisfaction within assigned accounts.
• Provide technical assistance and training to junior personnel.
• Carry out preventive and remedial maintenance on systems.

Skills

Analytical proficiency

Problem Solving

Interpersonal communication

Tools

Personal Protective Equipment

Power tools

Job description

Company Overview

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next‑generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Singapore, SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Key Responsibilities

• Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
• Uses escalation policies as required to keep management informed of down situations.
• Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
• Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co‑ordinating support plans with customer management.
• Performs start‑up, warranty, paid service, and service contract activities. Performs TIER II start‑ups within established time frames. Assists on TIER III start‑ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process‑related system problems.
• Serves as the Company liaison with the customer’s front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
• Develops and implements plans to increase productivity. Tracks equipment performance and plans uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
• Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Other Requirements

This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks.

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives.

Leadership

• May provide informal guidance and support to more junior team members.

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures.

Impact

• Impacts the quality of own work and its contribution to the team.

Interpersonal Skills

• Uses communication skills to regularly exchange information.

Working Conditions

The position requires the candidate to work 12‑hour rotating shifts, including both day and night rotations, and to perform overtime as required by operational needs.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the time

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.