Customer Engineer

Applied Materials; Singapore; On-site; SGD 4,000 - 6,000; Full time

Job summary

A leading technology firm in Singapore is seeking a candidate for a technical support role. Responsibilities include performing standard service activities and responding to technical issues in collaboration with engineers. The ideal candidate possesses strong problem-solving and interpersonal skills, ensuring customer satisfaction and effective communication within the team. This full-time position requires a commitment to quality and safety in all activities.

Qualifications

• Established skills to perform a range of day-to-day activities.
• Ability to diagnose and resolve technical problems.
• Communicates effectively to ensure customer satisfaction.

Responsibilities

• Perform standard service activities through Tier I unassisted.
• Respond to fab issues by communicating with other engineers.
• Assist in planning and coordinating support plans with customers.
• Applies diagnostic techniques and uses documentation and test equipment with assistance from senior engineers; diagnoses and resolves technical problems.
• Strives to perform BKM’s; uses knowledge management systems; follows all IP guidelines.
• Assumes responsibility for complete customer satisfaction within work area; assists in planning, communicating, and coordinating support plans with customer management.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Skills

Problem solving

Interpersonal skills

Technical diagnostics

Job description

Overview

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Singapore, SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (https://hrportal.ehr.com/applied/).

Key Responsibilities

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
• Verifies operational quality of system equipment. Assists senior engineers as needed.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the Time
• Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.