Manager, People Operations

Singapore General Hospital; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Singapore General Hospital Pte Ltd. seeks an experienced HR Operations Lead to drive centralized staffing operations across portfolios. You will guide the team, manage high-complexity cases, ensure deadlines, and translate policies into clear operating practices.

You will collaborate with Recruiters, HR Partners, and departments, maintain SOPs, templates, and drive workflow improvements using SAP SuccessFactors, SharePoint and Power Automate.

Qualifications

• A Degree in Human Resource Management, Business Administration or a related discipline.
• Typically 8 years of HR operations experience, including team supervision, work allocation, quality assurance or escalated case management.
• A solid understanding of onboarding, employment documents, contract renewals, employee data and HRIS transactions.
• A practical, detail-oriented approach with strong communication, coaching and problem-solving skills.
• Experience with SAP SuccessFactors and Excel; exposure to SharePoint, Power Automate or dashboards is an advantage.
• This position is offered on a 2-year contract.

Responsibilities

• Coordinate daily delivery for onboarding, employment documents, verification processes, work passes, renewals, employee changes and HRIS transactions.
• Review and approve work within delegated authority, resolve operational discrepancies and escalated material risks promptly.
• Allocate work, track deadlines and maintain handover and backup coverage during peak periods or staff absence.
• Coach team members, conduct targeted quality checks and reduce recurring errors and rework.
• Partner with Recruiters, Staffing Leads, HR Partners and departments to resolve delayed or complex cases.
• Maintain SOPs, templates and checklists, and support workflow improvements using SAP SuccessFactors, SharePoint and Power Automate.

Skills

Team supervision

Stakeholder management

Attention to detail

Coaching

Communication

Process improvement

Education

Bachelor's degree in HRM / Business Administration

Tools

SAP SuccessFactors

Excel

SharePoint

Power Automate

Job description

We're looking for someone who enjoys making HR operations work better. You are comfortable leading a team, tackling operational challenges and keeping multiple deadlines on track. You bring solid HR operations experience, strong stakeholder skills and a keen eye for accuracy, while also looking for opportunities to simplify, standardize and improve the way we work.

The Role

You will lead the day-to-day delivery of centralized staffing operations across assigned portfolios. You will guide the team, review higher-complexity cases, keep critical timelines on track and turn policies into clear, consistent operating practices.

What You Will Do

• Coordinate daily delivery for onboarding, employment documents, verification processes, work passes, renewals, employee changes and HRIS transactions.

• Review and approve work within delegated authority, resolve operational discrepancies and escalated material risks promptly.

• Allocate work, track deadlines and maintain handover and backup coverage during peak periods or staff absence.

• Coach team members, conduct targeted quality checks and reduce recurring errors and rework.

• Partner with Recruiters, Staffing Leads, HR Partners and departments to resolve delayed or complex cases.

• Maintain SOPs, templates and checklists, and support workflow improvements using SAP SuccessFactors, SharePoint and Power Automate.

What We Are Looking For

• A Degree in Human Resource Management, Business Administration or a related discipline.

• Typically 8 years of HR operations experience, including team supervision, work allocation, quality assurance or escalated case management.

• A solid understanding of onboarding, employment documents, contract renewals, employee data and HRIS transactions.

• A practical, detail-oriented approach with strong communication, coaching and problem-solving skills.

• Experience with SAP SuccessFactors and Excel; exposure to SharePoint, Power Automate or dashboards is an advantage.

• This position is offered on a 2-year contract.

Why Join Us

• Contribute to a centralized People Operations model supporting a large and complex healthcare workforce.

• Work on meaningful service improvements that strengthen accuracy, resilience and stakeholder confidence.

• Gain exposure to HR operations, governance, digital workflow improvement and cross-portfolio leadership.