Manager, Partner Success – Security Solutions

Mastercard Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Mastercard is seeking a Manager, Partner Success – Security Solutions to manage a portfolio of strategic B2B partners globally, focusing on onboarding, ongoing relationship management, and revenue growth from Mastercard services.

The role requires strong collaboration with cross-functional teams, data-driven decision making, and the ability to translate partner signals into scalable actions that enhance product adoption and customer outcomes.

Qualifications

• Experience in partner success, product management, consulting, or related roles.
• Background in partner-led ecosystems and indirect customer engagement.
• Proven ability to grow retention, adoption, and revenue with channel partners.
• Ability to co-create new solutions with Partners and influence cross-functional teams.
• Collaborative, proactive leader with strong storytelling and analytical skills.

Responsibilities

• Monitor partner performance, adoption, satisfaction, and revenue; identify risks and opportunities.
• Lead onboarding, coordinate speedy revenue realization, and drive scalable adoption.
• Develop growth plans, pursue renewals, and expand product use with partners.
• Engage senior stakeholders and translate partner feedback into actionable recommendations.
• Champion best practices and collaborate with Product, Sales, Marketing, and Customer Success.

Skills

Partner success

Relationship management

Product management

Analytics

Data-driven insights

Executive communication

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Partner Success – Security Solutions Overview Mastercard Services leverages the company’s unique data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk. It delivers solutions across areas like fraud and cybersecurity, customer acquisition and engagement, open finance, and business insights—making commerce smarter, safer, and more personalized through data‑driven products and advisory capabilities. One of our strategic objectives is to diversify our revenue via new distribution pathways, including through Partners. As such, we are increasing our focus around Partner Success to support the growth of both our partner and MA revenue. We are seeking an experienced Partner Success Manager to effectively manage a portfolio of strategic B2B partners who utilize multiple Mastercard services products or solutions to mitigate risk and prevent fraud. The Partner Success Manager will support partners throughout the onboarding process, provide ongoing relationship management, and drive revenue growth through expansions and strategic initiatives. This individual will serve as a partner advocate within a matrixed organization.

The Role

The Partner Success Manager will support partners throughout the onboarding process, provide ongoing relationship management, and drive revenue growth through expansions and strategic initiatives. This individual will serve as a partner advocate within a matrixed organization.

• Performance, Insights & Governance Monitor partner performance, product adoption, usage, satisfaction, service levels, and revenue outcomes; identify risks and opportunities using partner feedback and operational data. Use monitoring, troubleshooting, and analytical tools to synthesize actionable insights, guide decisions, and support future growth. Establish a consistent governance cadence, including executive-ready quarterly business reviews, performance reporting, action tracking, and escalation management. Maintain market and addressable-opportunity insights to inform partner plans, prioritization, and strategic recommendations.
• Cross-Functional Partnership Serve as the primary relationship lead for a diverse portfolio of strategic B2B partners using multiple Mastercard Security Solutions products globally, most notably, in AP Ensure a disciplined transition from Business Development to ongoing partner management, accelerating onboarding, speed to first revenue, product implementation, and scalable adoption. Align partner plans with broader Mastercard account strategies, particularly where end customers are supported by Customer Account Management or other Customer Success teams. Partner with Marketing to develop collateral, resources, portal content, events, customer summits, and thought leadership that strengthen partner engagement and enablement.
• Growing the Business and Partner Advocacy Develop and execute joint growth plans that expand partner relationships, increase product adoption, and grow volume and revenue across existing and new opportunities. Drive successful renewals and identify expansion opportunities across new products, use cases, end customers and markets, including Mastercard‑influenced opportunities. Engage regular ly with partner stakeholders, including senior and C‑suite leaders, to communicate value, review business results, resolve concerns, and advance shared priorities. Represent the voice of the partner internally, translating feedback and market needs into actionable recommendations that improve Mastercard products, services, and partner experience. Champion Partner Success best practices and contribute to internal initiatives that strengthen service quality, scalability, and partner outcomes.

All About You

• Experience in partner success, product management, consulting, or related roles, with a track record of delivering measurable outcomes
• Experience working in partner‑led or ecosystem models, with an understanding of indirect customer engagement
• Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners
• Proven ability to ideate and co‑create new solutions with our Partners
• Collaborative, proactive leader who builds strong relationships and contributes to a high‑performing culture
• Strong communication and storytelling skills, translating complexity into clear, executive‑ready narratives
• Strong data fluency, with experience using analytics and AI‑driven insights to inform performance and strategy
• Ability to define success metrics, interpret partner and customer signals, and translate insights into scalable actions
• Customer‑centric mindset with a focus on scalable, innovative solutions
• Proven ability to influence and collaborate across Product, Sales, Marketing, and Customer Success in a matrixed environment
• Excellent analytical and problem‑solving capabilities with a data‑driven approach

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.