Manager, Solutions Engineering (Loyalty Solutions)

MasterCard; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

Mastercard Singapore is seeking a Title and Summary Manager, Solutions Engineering (Loyalty Solutions) to lead the technical design and documentation of loyalty programs for issuer and merchant partnerships, ensuring scalable and secure integrations.

You will drive pre-sales activities, coordinate with product and sales teams, and ensure seamless handoffs to delivery while aligning regional strategy with local market needs.

Qualifications

• Knowledge of rewards, marketing, and loyalty platforms.
• Experience with financial institutions or performance-based marketing.
• Strong critical thinking, problem solving, and solution design.
• Excellent oral and written communication; customer-facing with senior leaders.
• Technical background with APIs, web technology, and security.

Responsibilities

• Lead product demos and client technical discovery.
• Provide technical responses to RFIs/RFPs and meetings.
• Identify integration points and design effective solutions.
• Coordinate approvals across stakeholders and ensure smooth pre-sales to delivery.
• Partner with product teams to feed insights and inform roadmap.

Skills

Loyalty platforms

Pre-sales leadership

Technical design

APIs & security

Customer-facing

Stakeholder collaboration

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Manager, Solutions Engineering (Loyalty Solutions) Overview: MasterCard provides a range of products and services for our partners to create compelling loyalty propositions that drive the acquisition of new customers while cultivating a long-term positive relationship. Our propositions focus on Rewards and Offers solutions within both Merchant and Financial verticals provide great value to consumers, incremental revenue and long-lasting relationships for our partners.

Sitting within Services Business Development - the role is focused on the full suite of merchant and issuer loyalty products and services including Pay with Rewards, Issuer Rewards, Promotions, Merchant Funded Offers, and Card Linked Services.

Role: This role will focus on leveraging your technical expertise and expert knowledge of Mastercard platforms to design and document effective and efficient solutions Are you passionate about Loyalty and enjoy creating and delivering impactful programs that deliver measurable results for all stakeholders? Are you able to balance effectively the challenges of longer term, strategic developments alongside delivering excellent day to day service and performance? Do you excel in a fast paced and dynamic environment?

The Solution Engineering role will be responsible for Issuer Loyalty products across the Singapore and Southeast Asia divisions. Pre-Sales Solution Engineers are responsible for the technical evaluation and functional aspects of the product or service. They are sales savvy, have high technical acumen, and a detailed working knowledge of the products. They understand the industry they operate in and the problems faced by prospects and customers. The Solution Engineer is the primary trusted technical advisor and solution designer for the sales team, helping to ensure our customers are delivered the right solution and have an exceptional experience throughout the entire process.

The Subject Matter Expert on Loyalty Product suite supporting customer/prospect solutioning in partnership with Loyalty Sales Specialist. Lead product Demos and client technical discovery. Providing technical responses to RFIs/RFPs, consultations, sales calls and meetings. Understand and identify all points of integration, asking probing questions to understand requirements. Design and document effective and efficient solutions setting up customer for success by proactively uncovering and addressing any technical roadblocks. Coordinate alignment and approval across stakeholders of proposed technical solution including level of effort and product readiness (global/regional) Ensure a seamless transition and handoff from pre-sales to delivery. Partner with Product teams to gain and document customer insights, local competitive intelligence, enabling regional go to market execution and informing product roadmap / strategy.

All About You:

Knowledge of rewards, marketing, and/or loyalty platforms Experience working with financial institutions and/or with performance-based marketers Strong skills in critical thinking, problem solving, and creating effective product/service solutions Team player with excellent communication skills both oral and written. Comfortable in a customer facing role, meeting with senior leadership, product managers, technical teams, and large audiences. Combination of technical competence, business skills and a consumer marketing mindset Technical background with understanding of web technology, APIs and security. Experience working with product and/or engineering teams a plus Experience working in multiple geographic markets with an understanding of market entry and expansion considerations. Willingness to travel The ability to thrive in fast-paced environments while being flexible and able to handle rapidly-changing scenarios; someone who sees ‘ambiguity’ as an opportunity rather than a hurdle.

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.