Partner Success Manager, Security Solutions

MasterCard Worldwide; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Mastercard Worldwide seeks a seasoned Manager, Partner Success – Security Solutions to lead strategic B2B partner relationships across global markets. You will drive onboarding, accelerate revenue growth, and ensure scalable adoption of Mastercard Security Solutions.

Collaboration with Product, Sales, Marketing, and Customer Success is essential to deliver measurable outcomes. You will advocate for partners, develop joint growth plans, monitor performance, and provide executive‑level governance

Qualifications

• Experience in partner success, product management, consulting, or related roles with a track record of delivering measurable outcomes.
• Experience working in partner-led or ecosystem models, with understanding of indirect customer engagement.
• Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners.
• Proven ability to ideate and co-create new solutions with our Partners.
• Collaborative, proactive leader who builds strong relationships and contributes to a high-performing culture.
• Strong communication and storytelling skills, translating complexity into clear, executive-ready narratives.
• Strong data fluency, with experience using analytics and AI-driven insights to inform performance and strategy.
• Ability to define success metrics, interpret partner and customer signals, and translate insights into scalable actions.
• Customer-centric mindset with a focus on scalable, innovative solutions.
• Proven ability to influence and collaborate across Product, Sales, Marketing, and Customer Success in a matrixed environment.
• Excellent analytical and problem‑solving capabilities with a data-driven approach.

Responsibilities

• Monitor partner performance, product adoption, usage, satisfaction, service levels, and revenue outcomes; identify risks and opportunities using partner feedback and operational data.
• Use monitoring, troubleshooting, and analytical tools to synthesize actionable insights, guide decisions, and support future growth.
• Establish a consistent governance cadence, including executive-ready quarterly business reviews, performance reporting, action tracking, and escalation management.
• Maintain market and addressable-opportunity insights to inform partner plans, prioritization, and strategic recommendations.
• Serve as the primary relationship lead for a diverse portfolio of strategic B2B partners using multiple Mastercard Security Solutions products globally.
• Accelerate onboarding, speed to first revenue, product implementation, and scalable adoption.
• Align partner plans with Mastercard account strategies; collaborate with Customer Success teams when end customers are supported.
• Partner with Marketing to develop collateral, resources, portal content, events, customer summits, and thought leadership.

Skills

Partner success

Product management

Consulting

Indirec t customer engagement

Retention

Adoption

Growth opportunities

Stakeholder management

Communication

Data fluency

Analytics

AI-driven insights

Matrixed environment

Influence and collaboration

Job description

Mastercard Worldwide seeks a seasoned Manager, Partner Success – Security Solutions to lead strategic B2B partner relationships across global markets. You will drive onboarding, accelerate revenue growth, and ensure scalable adoption of Mastercard Security Solutions.

Collaboration with Product, Sales, Marketing, and Customer Success is essential to deliver measurable outcomes. You will advocate for partners, develop joint growth plans, monitor performance, and provide executive‑level governance