Senior/Manager, Wellbeing & Engagement

GMP Technologies; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

GMP Technologies in Singapore is seeking a Senior/Manager, Wellbeing & Engagement to lead the development and operation of the Wellbeing Centre and drive patient and caregiver engagement.

The role focuses on program growth, stakeholder collaboration and evidence-based improvements to enhance cancer care outcomes. You will oversee staff and volunteers, manage risk and ensure quality standards in a dynamic healthcare environment.

Qualifications

• Tertiary qualifications in Health or Health Related discipline.
• Knowledge of patient-centered care and community engagement.
• Experience managing multidisciplinary programs and teams.

Responsibilities

• Develop and grow the Wellbeing Centre and oversee day-to-day operations.
• Engage patients and caregivers via advocacy structures and networks.
• Lead research, measure outcomes, publish findings, and pilot new care models.
• Coordinate wellbeing projects, manage stakeholders, and ensure financial accountability.

Skills

Staff management

Project management

Communication skills

Stakeholder management

Education

Health-related degree

Job description

About the job Senior/Manager, Wellbeing & Engagement

Job Responsibilities

1. Wellbeing Centre Development, Growth and Operations

• Development and growth of Wellbeing Centre
• Oversee the day-to-day management of the Centre
• Support patients and caregivers to navigate and access services within the institute, in the community and the broader health care system
• Ensure adherence to relevant quality and safety, professional and healthcare standards and mandatory education related to risk management, occupational health and safety, and other relevant areas
• Lead and oversee the recruitment and selection of any new staff and wellbeing champions (volunteers) to ensure they are orientated to the procedures and operations of the Centre.
• Manage and supervise staff, monitor staff performance and development, and address staff performance issues effectively according to policies and procedures.
• Manage the Centres wellbeing/cultural champions (volunteers) including offering training, support and debriefing opportunities.
• Ensure all complaints and incidents are managed in accordance to cluster policies and procedures

2. Patient and Caregiver Engagement and Advocacy

• Active promotion of an organisational culture of engaging patient and caregiver advocates in all related activities.
• Establish structures at an operational level to facilitate patient and caregiver engagement.
• Create and implement a consumer engagement framework to reinforce values and goals.
• Establish a Patient and Caregiver Advocacy Network and Advisory Committee and provide ongoing support to patient and caregiver advocates.
• Collaborate and be the representative for the Group Patient and Caregiver Support Office

3. Research, Impact and Innovation

• Implement systems to collect measurable outcomes on wellbeing programs (e.g., mental health improvements, reduced hospital readmissions, and enhanced quality of life).
• Publish findings to position the institute as a leader in patient-centric cancer care.
• Collaborate on studies exploring psychosocial wellbeing, innovative care models, and survivorship experiences.
• Create learning opportunities for medical students, oncology trainees and researchers to integrate wellbeing into cancer care delivery.
• Pilot New Models of Care including testing novel approaches, such as multidisciplinary wellbeing teams (navigators, psychologists, nutritionists, therapists) working closely with oncologists.
• Evaluate and scale successful models to benefit more patients and caregivers.

4. Others

• Coordinate and oversee key wellbeing projects and initiatives involving patients, caregivers, and staff.
• Contribute to the implementation of a broader wellbeing model of care
• Build and maintain effective relationships with key stakeholders involved in the provision of health, mental health and psychosocial services for cancer patients and caregivers
• Ensure there is financial responsibility and accountability in all areas of responsibility
• Other duties consistent with the position where required and/or requested by management

Job Requirements

• Tertiary qualifications in Health or Health Related discipline such as public health, nursing/allied health, health service management and/or project management
• Knowledge and experience in the principles and practices of patient-centered care, patient and caregiver participation in health, and community engagement
• Demonstrated experience developing, implementing and evaluating a multidisciplinary program of activities and services.
• Demonstrated experience at managing all aspects of staff and team performance, including recruitment, staff orientation, supervision, performance development and team building
• Strong communication and interpersonal skills with the ability to build relationships and work collaboratively with diverse stakeholders across the organisation; including patients, carers, the community and external providers
• High level prioritising skills and developed capacity to multi-task under pressure without loss of efficiency or composure
• Strong analytical skills with the ability to leverage data to drive decision-making and operational improvements
• Dynamic, collaborative leadership who thrives on agility, innovation and change
• Self-motivated, positive with a can-do attitude
• Ability to work independently and collaboratively as a team member
• Excellent communication (verbal and written) and presentation skills
• Experience engaging, communicating, and managing relationships with diverse stakeholders including patient and caregiver advocates, clinicians and researchers.
• Experience providing education to patient and caregiver advocates as well as staff.
• Understanding of cancer experiences and survivorship will be an advantage
• Experience in developing policies and procedures in a hospital setting will be an advantage
• Knowledge of medical terminology will be an advantage
• Experience in patient experience offices and cancer wellbeing programs will be an advantage
• Multi-lingual will be an advantage due to the interactions needed with different groups of stakeholders

Only shortlisted candidate will be notified.