Clinic Ops Administrator

ASSURE UROLOGY & ROBOTIC CENTRE PTE. LTD.; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

ASSURE UROLOGY & ROBOTIC CENTRE PTE. LTD. is seeking a Clinic Administrator to oversee the day-to-day administrative, operational, and patient service functions of the clinic in Singapore.

The role ensures efficient clinic operations, accurate billing and insurance processing, and proper inventory management while maintaining compliance with healthcare and data protection requirements. The successful candidate will coordinate appointments, support clinical staff, manage billing and claims,

Qualifications

• Diploma in Healthcare Administration or related discipline.
• 1–5 years of administrative experience in a clinic/healthcare setting.
• Experience with clinic management software and documentation.
• Familiarity with insurance claims processing and patient billing.
• Strong communication and customer service skills.

Responsibilities

• Oversee daily clinic operations, appointment management, and patient flow.
• Handle patient billing, insurance eligibility, claims submission, and follow-ups.
• Monitor inventory and coordinate ordering of medical and office supplies.
• Maintain confidential patient and medical records in compliance with regulations.
• Attend to patient enquiries and coordinate with insurers, hospitals, pharmacies, and labs.

Skills

Plato Clinic Management System

Insurance claims processing

Billing and invoicing

Documentation & records management

Customer service

Multitasking in fast-paced clinic

Education

Diploma in Healthcare Administration

Diploma in Business Administration

Job description

Clinic Administrator

The Clinic Administrator is responsible for overseeing the day-to-day administrative, operational, and patient service functions of the clinic. The role supports efficient clinic operations, accurate billing and insurance processing, effective inventory management, and compliance with applicable healthcare and data protection requirements.

Key Responsibilities

1. Clinic Operations & Appointment Management
   Coordinate patient schedules, registrations, follow-up appointments, and enquiries.
   Support doctors and clinical staff to ensure smooth patient flow and efficient clinic operations.
   Maintain an organised and professional clinic environment.
2. Billing, Insurance & Claims
   Handle patient billing, payment collection, and issuance of receipts.
   Perform insurance eligibility and coverage verification.
   Prepare, submit, and follow up on insurance claims, including rejected or outstanding claims.
   Maintain accurate records of invoices, petty cash, expenses, and payments.
   Basic reconciliation and administrative financial reporting.
3. Inventory & Supplies
   Monitor stock levels of medical supplies, pharmaceuticals, consumables, and office supplies.
   Coordinate replenishment and purchasing to maintain adequate stock levels.
   Monitor product expiry dates and maintain appropriate inventory records.
   Liaise with suppliers regarding orders and deliveries.
4. Compliance & Medical Records
   Maintain accurate and confidential patient and medical records.
   Ensure appropriate handling of personal and medical information in accordance with applicable healthcare regulations and data protection requirements.
   Support clinic documentation, record retention, and administrative compliance processes.
   Assist with internal audits and regulatory documentation where required.
5. Patient Relations & Customer Service
   Attend to patient enquiries through telephone, messaging platforms, email, and in person.
   Manage patient feedback and complaints professionally and escape issues where appropriate.
   Coordinate with patients, insurers, hospitals, laboratories, pharmacies, and other healthcare providers as required.

Qualifications & Requirements

Education

Diploma in Healthcare Administration, Business Administration, or a related discipline. Candidates with relevant specialist clinic experience and demonstrated competency may also be considered.

Experience

At least 1-5 years of administrative experience in a clinic, medical centre, specialist practice, or healthcare environment . Experience in a specialist or private medical clinic would be advantageous.

Skills & Competencies

• Proficiency in Plato Clinic Management System or similar clinic management software.
• Experience with insurance claims processing and patient billing .
• Good administrative, organisational, and documentation skills.
• Basic financial literacy, including invoicing, petty cash, payment tracking, and reconciliation.
• Strong communication and customer service skills.
• Able to multitask and work independently in a fast-paced clinic environment.
• High level of professionalism, discretion, and confidentiality.