Manager - National Healthcare Schemes, Operations Planning and Implementation

Agency for Integrated Care (Singapore); Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

The Agency for Integrated Care (AIC) in Singapore seeks an experienced operations professional to join the operations planning and implementation team. You will co-develop implementation strategies for national schemes and execute action plans to improve care delivery and health outcomes.

Responsibilities include guiding SOP development, overseeing accreditation and onboarding, and providing secretariat support to workgroups.

Qualifications

• Degree required; preferably in healthcare or related field.
• 6+ years of experience with at least 2 years in supervisory roles.
• Good written and verbal communication skills; ability to work independently.

Responsibilities

• Co-develop implementation strategies and action plans for rollout of national schemes (CHAS, PHPC).
• Guide SOP development, accreditation processes to strengthen efficiency and governance.
• Lead and mentor team to ensure adherence to operating framework and processes.
• Oversee accreditation and partner onboarding activities with accuracy and timeliness.
• Provide secretariat support for workgroups and committees.
• Support other programmes and priorities as assigned by supervisor.

Skills

Communication skills

Problem solving

Critical thinking

Attention to detail

Independent worker

Resilience under pressure

Healthcare knowledge

Education

Bachelor's degree

Job description

AIC is the appointed administrator for national schemes and sector development for private primary care. As a member of the operations planning and implementation team, you will be responsible for co-developing implementation strategies, executing action plans, identifying operational gaps, and providing actionable solutions to ensure that national programmes are administered efficiently, enabling more holistic care and better health outcomes for our population.

Key Responsibilities

• Drive discussions with both internal and external stakeholders to co-develop implementation strategies and operational action plans for the rollout of new initiatives under national schemes such as Community Health Assist Scheme (CHAS) and Public Health Preparedness Clinic (PHPC).
• Guide the development, implementation, and periodic review of SOPs and national schemes accreditation processes to strengthen administrative efficiency, governance, and operational effectiveness.
• Leading and guiding team to ensure operational processes are adhering to operating framework and guide.
• Oversee the processing of accreditation and partner onboarding activities, ensuring accuracy, consistency, and timely completion by the team.
• Support other programmes and operational priorities as assigned by the supervisor, while ensuring appropriate oversight, tracking, and escalation where required.
• Provide secretariat support for workgroups and committees.

Job Requirements

• Degree in any discipline, preferably in the Healthcare industry.
• 6 or more years of experiences with at least 2 years of supervisory experience.
• A good understanding of the healthcare landscape would be advantageous.
• Good written and verbal communication skills.
• Strong problem-solving abilities and critical thinking.
• Meticulous and able to work independently.
• Ability to thrive under pressure in a fast-paced and rapidly changing environment.