Sr Manager, CHI - Collaborating Centres Support Office

Tan Tock Seng Hospital; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Centre for Healthcare Innovation (CHI) seeks a Senior/Manager to support and deputise the Director for driving collaboration across CHI’s three collaborating centres: CAPE, CANS, and CHA. The role focuses on leading workforce transformation, knowledge management, and stakeholder engagement to advance patient care and population health.

You will liaise with NHG Population Health Campus’ partners and CHI offices to deliver strategic initiatives, empower volunteers, and foster an evidence-based

Qualifications

• Degree in business, communications, social sciences, behavioural science, psychology, social anthropology or a related field will be an advantage.
• At least five or more years of experience in a managerial role in healthcare, social care or government.
• A strategic thinker who can influence behaviours to achieve measurable outcomes.
• Ability to work in a fast-paced environment, meet tight deadlines and manage projects independently.
• Strong organisational and project management skills with attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Co-lead the development and execution of an innovation roadmap with the Directors of CHA, CAPE and CANS in workforce transformation.
• Synthesize knowledge management platforms and develop practical solutions for delivering better care models.
• Prioritise work plans, map resources, and enable three collaborating centres to drive innovation adoption and knowledge translation.

Skills

Leadership

Project management

Strategic thinking

Communication

Stakeholder management

Education

Degree in a relevant field

Job description

The Centre for Healthcare Innovation (CHI) is committed to catalysing and driving innovation for systems change in healthcare, thereby adding years of healthy life. Built on the foundation of co-learning and collaboration, CHI’s core is in facilitating innovation through its suite of platforms and programmes. CHI has built a dynamic network of local and international partners who are dedicated to fostering innovation, creating thought leadership, and co-building initiatives to inculcate and embed a culture of innovation within healthcare.

We spearhead innovation by driving the adoption of the CHI Innovation Cycle, care and process redesign and the use of technology. CHI leads transformation at the care, systems and ecosystem levels to achieve better health and healthcare.

The Senior and Manager of CHI’s Collaborating Centres’ Support Office (CSO) is responsible for supporting and deputising the Director in driving, leading and supporting the three collaborating centres of CHI – namely, the Centre for Allied Health and Pharmacy Excellence (CAPE), the Centre for Asian Nursing Studies (CANS), and the Centre for Health Activation (CHA).

Reporting to the Director, the incumbent will build synergy as one CHI team – collaborating closely with and leveraging the collective expertise, capabilities, and resources of complementary units within CAPE, CANS and CHA and the network of CHI’s industry partners.

Responsibilities

• To co-lead the development and execution of an innovation roadmap / framework with the Directors of CHA, CAPE and CANS in the area of workforce transformation.
• To synthesise new and existing knowledge management platforms and tools and develop practical solutions for delivery of better care models.
• To prioritise work plans, map professional and community resources, and build the right environment for the three collaborating centres to drive innovation adoption and knowledge translation across the health and social ecosystem.
• To promote a culture of innovation by creating thought leadership opportunities and focused partnerships by leveraging the expertise, resources and networks of CHI’s offices, centres and academies, and NHG Population Health Campus’ strategic partner networks.
• To map professional and community assets to deepen relationships and networks to facilitate and support meaningful knowledge exchange.
• To participate in collective leadership discussions by engaging senior management and partners in driving change at the care, population health systems and ecosystem levels.
• To catalyse value-based outcomes and exchange of knowledge at professional co-learning platforms, involving the providers and users of the health and social care systems.
• To support and drive meaningful initiatives with a direct impact on patient care and population health such as improvements in health literacy and behavioural health outcomes.
• To lead the development and curation of community enabling and patient education programmes, training curriculum and learning and assessment tools to meet the needs and build capabilities of volunteers, caregivers, residents and healthcare professionals (allied health professionals, pharmacists and nurses).
• To develop curriculum, evaluate programmes, provide continuous up-skilling of volunteer carers with necessary knowledge and tools to equip them for leadership positions in co-creation of programmes, and integrate carers in NHG’s caring communities’ network.
• To provide a conducive environment where healthcare professionals and social care professionals can co-learn and co-design new healthcare innovations with patients, advocates, volunteers and caregivers.
• To advance an organisational culture of delivering human-centered care, organised and executed to engage formal workforce, informal community champions/leaders and users of the healthcare system with diverse experiences and perspectives in the change effort.
• To leverage professional expertise of allied health professionals, pharmacists and nurses and adopt appropriate research tools and health behavioural research methodologies.
• To build and sustain partnerships with relevant research institutes, academia, community partners, social service agencies and healthcare teams to widen the research impact.
• To lead the secretariat team for the quarterly Coordinating Centre Meetings (CCMs), provide timely progress reports to the Executive Director of CHI, and keep track of work plans, timelines and major project milestones.
• To identify and leverage potential funding programmes and partners as seed funding for implementation of pilot health literacy programmes under the auspice of NHG, CHI and CHA.
• To lead and implement large-scale community and professional networking events and festivals within set budgets, standard operating protocols, funding mechanisms and pre-defined timelines.

Job Requirements

• Degree in business, communications, social sciences, behavioural science, psychology, social anthropology or a related field will be an advantage.
• At least five or more years of experience in a managerial role in the healthcare, social care and/or the government sector. Candidate must have experience in leading teams and operating in a matrix reporting environment.
• A critical and strategic thinker with the ability to lead and influence behaviours to get work done with measurable outcomes.
• Able to work effectively in a fast-paced environment, under tight deadlines and manage projects independently with minimal supervision.
• Strong organisational and project management skills, with a keen eye for details.
• Excellent written and verbal communication skills.