Assistant Manager, Programme Management (ASCAT and Aftercare)

Agency for Integrated Care; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Agency for Integrated Care in Singapore seeks a Programme Manager for the Community Mental Health Master Plan Programmes (ASCAT and Aftercare). You will ensure programmes operate according to the model of care and objectives, coordinating with partners to meet KPI targets and deliverables.

You will analyse service gaps, design new care models, and work with Restructured Hospitals and Regional Healthcare Systems to translate data into actionable plans, drive improvement, and strengthen population

Qualifications

• Bachelor's degree in social work, psychology, counselling or related field.
• Minimum 3 years' relevant experience with multi-agency work and programme management.
• Experience in programme evaluation, design thinking and organisation development.
• Experience in community development within healthcare or social care.
• Ability to work well in a team, manage change, and handle multiple tasks.

Responsibilities

• Analyse service gaps and develop new models of care to augment community services.
• Collaborate with Restructured Hospitals and Regional Healthcare Systems to align outcomes and plans.
• Work with providers on KPI submissions, claims processing and reporting.
• Translate data and programme insights into actionable plans to improve effectiveness.
• Develop capacity of partners in line with tiered care model competencies.

Skills

Programme management

Stakeholder collaboration

Data-driven analysis

Change management

Education

Bachelor's Degree

Post Graduate Diploma

Professional Degree in Social Work/Psychology/Counselling

Job description

Company description

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description

This role acts as the Programme Manager for the Community Mental Health Master Plan Programmes (ASCAT and Aftercare), making sure that these programmes operate according to the model of care and objectives.

• Analyse service gaps, conduct ongoing reviews and develop new models of care to augment existing services in the community to support clients requiring mental health care support.
• Collaborate with the internal and external stakeholders (Restructured Hospitals (RH) and Regional Healthcare Systems) to achieve alignment on project outcomes, deliverables, and implementation plans. This includes but is not limited to 1) work with service providers on the timely submission of KPIs and claims for processing and reporting; 2) analyse barriers and facilitators to programme implementation and 3) translate data and programme insights into actionable plans to improve programme effectiveness.
• Work closely with HOD and the RHs in formulating plans to develop the capability of partners in community health sectors in accordance with the tiered care model competencies.
• Support regional engagement with the Regional Health Systems, restructured hospitals, polyclinics, GPs and community partners to support population health objectives, strengthen health and social integration and streamline client referrals.
• Develop and put in structure for continuous service and process improvements.

Job requirements

• Bachelor's Degree, Post Graduate Diploma, Professional Degree preferably in Social Work/Psychology/Counselling.
• At least 3 years' relevant experience and familiar with multi-agency work/healthcare industry, programme implementation and/or programme management.
• Experience and knowledge in programme evaluation, design thinking, organization development preferred.
• Experience in community development and multi-agency work in healthcare/social care industry would be an advantage.
• Good team player and willing to embrace and manage change.
• Able to think critically, multi-task and work well under pressure.
• Able to work independently and as a team player to collaborate with various stakeholders, internally and externally, with motivation to learn.
• Meticulous and inquisitive attitude with strong follow-up skills.